American Telephone Company is now Windstream Enterprise

CUSTOMER RESOURCES & INTEGRATION FAQS

Welcome to Windstream

We created this page as a go-to resource for you to find key information related to Windstream’s acquisition of ATC.

Business as Usual

As an existing Windstream Enterprise or ATC customer, no changes went into effect on the date the acquisition closed; the way you do business with us is the same. Rest assured, your current products and solutions, pricing and support contacts remain the same as well.

Committed to Customers

During the months after the close of the transaction, as we work to solidify and fully integrate our two companies—merging our processes, people, customers and partners, you will continue to be our top priority during this transition, delivering a customer-focused experience in all that we do.

Whether you want to drive incremental improvements to your current network or transform your business through next-generation communications and networking, we are confident that through the combination of Windstream Enterprise and ATC, we have the people, the approach and the solutions to help you achieve more.

Frequently Asked Questions

What does the acquisition mean for me?

Windstream is a Fortune 500 company and a leading provider of advanced network communications and technology solutions for consumers, businesses, enterprise organizations and wholesale customers across the United States.

The combination of the two companies delivers:

  • A stronger, more competitive portfolio of secure, cloud-based communications and network solutions, such as:
    • Windstream’s OfficeSuite UC®: 100 percent, cloud-based UCaaS solution that unifies calls, messages, meetings, faxes and business applications, ensuring no critical data is vulnerable on-site. OfficeSuite UC® encompasses a complete hosted phone system, HD video, audio and web conferencing, online fax, company-wide chat, presence, visual voicemail, speech to text, hot desking, toll-free, mobile applications and hundreds of advanced communications features.
    • Windstream’s SD-WAN: A secure, highly scalable and cost-effective SD-WAN solution that transforms a customer’s network to optimize application performance, lower costs and simplify network management. SD-WAN customers gain unprecedented reliability, control and visibility over their network-based applications to ensure a virtually always-on customer experience.
  • Continuous delivery of a best-in-class customer experience through our network and our people. We will work to optimize the customer experience and deliver a unified experience.
  • Expanded network options, keeping your business connected with one of the largest fiber optic networks in North America, extending over 150,000 fiber route miles.

During the integration, can I purchase new products/services?

Yes. We welcome the purchase of new products/services. Please see your Account Manager for details.

Will there be future changes to my existing ATC products/services?

As an existing ATC customer, nothing changed on the day the acquisition closed. Your products/services and pricing are the same. At this time, you will continue doing business with us as you usually would, specifically:

  • Your current ATC products and solutions and pricing remain the same.
  • The existing contact information you have for contacting support, operations and your account management teams remain the same.

What if I have both Windstream Enterprise and ATC services?

As an existing Windstream Enterprise and ATC customer, nothing changed on the day the acquisition closed. Your existing products/services and pricing from both companies remain the same. At this time, you will continue doing business with both companies as you usually would, specifically:

  • Your current Windstream Enterprise and ATC products and solutions and pricing remain the same.
  • The existing contact information you have for contacting support, operations and your account management teams remain the same.

Will the integration have any impact on the delivery of services already ordered?

There is no change to the processes for Windstream Enterprise or ATC service delivery, including services already ordered. If something changes in the long term, we will notify you proactively. Thank you for your business.