Blog authors

Industry Go To Market Lead - Retail
Jeff is a business-focused technology strategist with a passion for generating company results through process change and technology innovation. His experience includes both managing e-commerce and SaaS businesses and consulting with clients on their growth strategies, business and operating models, and customer and market strategies. Jeff’s combination of consulting and operating experiences in North America, the EU and China enables him to bring a unique perspective to business challenges when partnering with his clients.
6 articles
Pak Lui has more than 25 years of Information Technology experience and has spent the past decade specializing in the hospitality industry. His diverse background makes him a credible thought leader and voice of the hospitality industry within Windstream Enterprise. Prior to being an Industry Analyst at Windstream, Pak lead the infrastructure team at Potbelly Sandwich Works through PCI DSS Compliance, Franchising and going public. Most recently, he spent three years at the nation’s largest food service company, Levy, overseeing Information Technology and point-of-sale solutions deployment at sport and entertainment venues, convention centers and culture attractions.
2 articles
Healthcare Industry Analyst
Phil Campbell graduated from the US Naval Academy in 1994, launching a 22-year career in the Navy. He served as a firefighter and navigator on surface ships, then transitioned to being an intelligence officer serving almost a decade on foreign soil. After leaving the Navy in 2016, he became the Chief Information Officer at CalvertHealth Medical Center, where he oversaw the transition from legacy data and voice to Windstream’s UCaaS/SD-WAN solution. Phil joined Windstream in March of 2021 so he could continue to improve patient outcomes through healthcare delivery transformation.
1 articles
Head of Enterprise Operations & Access
Rich Martin is Head of Enterprise Operations & Access. He is responsible for Enterprise customer care, service assurance, service delivery and carrier relations. Martin was previously CFO of Windstream Enterprise. Prior to joining Windstream in 2017, he served as CFO at Alpheus Communications, a provider of data transport and communications solutions in Texas, where he was responsible for all financial, human resources, legal and regulatory functions. He also served as CFO of Biophysical Corporation and controller and chief accounting officer at Broadwing Communications. He holds a bachelor’s degree in accounting and finance from The George Washington University.
1 articles
Senior Product Manager
Bob Riley is a Senior Product Manager in Windstream Enterprise’s network and security service portfolios. Within this role, Bob provides leadership and life cycle management for enterprise security and compliance solutions. He joined the organization in 2020 and has more than 20 years of product development, management and marketing experience in the Telecom industry. Bob has a Bachelor of Business Administration from University of Maine and Master of Science in Computer Information Systems at Bentley College.
1 articles
Senior Director of Strategic Marketing
Debra Swann oversees marketing for the customer advocacy teams and inside sales for the enterprise and mid-market/commercial market segments. Debra joined Windstream Enterprise in 2017 from EarthLink, where she was VP marketing and product management for their small and medium business unit. Prior to joining EarthLink, Swann was general manager at TW Telecom and held positions of VP of marketing and segmentation for Level 3 Communications, as well as product and marketing roles at Global Crossing, including VP corporate marketing, VP voice product management, and chief of staff for the chief marketing officer.
1 articles
Chief Information Officer
Stephen cultivates an environment where agility and velocity are paramount, leading to the delivery of highly regarded technology solutions including customer portals, integrations with third-party productivity tools and OfficeSuite UC – the first ever 100% cloud-based unified communications platform. He previously served as the SVP of Cloud Technology & Platform Development for Windstream. Previous to their acquisition by Windstream in 2017, Stephen held a number of leadership positions at Broadview Networks, most recently EVP, Information Systems. He holds a master of science degree in electrical engineering from Princeton and a bachelor of science degree in electrical engineering from Columbia.
4 articles
Shaden Shorrosh, M. Ed.
Prior to this role, Shorrosh held several senior engineering positions within Windstream Enterprise and was responsible for building and designing Dense Wavelength Division Multiplexing and OTN Metro systems. Shorrosh is part of the Ciena Champion program and a member of Windstream Enterprise’s mentorship program, “Women of Windstream.” Shorrosh has a B.S. from University of Cumberlands in Business Administration and a M. Ed from McNeese State University. In her spare time, she enjoys running, volunteering and spending time with family.
1 articles
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