Our clients have taught us that an unrivaled customer experience (CX) is one that positively and significantly impacts their bottom line. Great experience minimizes administrative friction, maximizes solution utility and, when support is required, it’s fast, focused and effective.

A lifetime of exceptional experiences begins with a deep dive

Our partnership with you begins with a deep exploration of your business, its needs and challenges. The better we understand where you’re going, the better we can help you navigate from here to there.

• Diving deep into your tech landscape, business drivers, challenges and goals to create the ideal solution for today and tomorrow
• Collaborating with your team throughout the process to build trust and prepare for rollout
• Backing up our process and solutions with first-in-the-industry WE will Commitment guarantees

Service delivery focuses on fast time-to-value

We know that our solutions and insights can propel performance improvements for your organization. That’s why we work on accelerating deployments and your fullest use of those solutions. The clock is always ticking.

• Led by an experienced project manager using a proven playbook, we partner with your team leaders to craft a rollout plan that delivers an accurate, on-time installation
• We offer a range of live, instructor-led and on-demand solution training sessions to ensure your team starts making the most of their solutions right away
• For clients with more complex solutions and environments, a Customer Success Manager will guide you through install and onboarding and proactively help you achieve the greatest value from your solution

Every day is another chance for us to do something extraordinary for you

Once your solutions are up and running, dedicated Service Assurance teams deliver a specialized, personalized and responsive experience to enable your organization to keep making those high-value connections.

• Dedicated teams of extensively trained and highly expert analysts and managers centered on clients with similar product sets and business needs
• State-of-the-art automation, including alarming, proactive notifications and quality management tools, to drive better, faster outcomes
• All delivered through a single pane of glass, the award-winning WE Connect portal

Consider us an extension of your team

Evolving and managing your collaboration, security and network capabilities can be a lot to handle, particularly if your business operates in multiple, far-flung locations and you’re moving from on-prem to the cloud.

The Professional Services team at Windstream Enterprise is here to help. With deep technical, business and project management expertise, combined with a true passion for helping clients with their digital transformations, we can tackle your toughest IT challenges to help you deliver on your strategic vision.

Advisory Services: A trusted partner invested in your success

• Assess existing security infrastructure, your network, applications, software vulnerabilities and threats 
• Provide an in-depth review of risk, policies and procedures, and remediate issues whenever possible 
• Gather business requirements to determine cloud viability and create a customized solution

Deployment Services: Spend less time managing and more time innovating

• Expert technicians to support site configuration as well as equipment installation and roll-out
• Internal and external plant builds, including fiber, conduit, main distribution frame (MDF) or intermediate distribution frame (IDF), WiFi and network demarcation 
• A seamless implementation in partnership with the Windstream Enterprise Service Delivery team

Managed Services: Proactively manage and maintain your network

Managed LAN/WAN

• Monitor network devices, interface availability and performance
• Configure alerts for correlated events, sustained conditions and complex combinations of device states
• Support end users via a WiFi Help Desk

Managed Security

• Offer a complete solution with firewall, intrusion protection, security information and event management (SIEM), content filtering and application control in both cloud-based and premises-based versions
• Deliver proactive monitoring and remediation
• Provide demilitarized (DMZ) network management, secure access to online reports and logs, software updates and patch implementations

Security + Compliance Services: Navigate the threat landscape with confidence

• Perform an in-depth review of your infrastructure, evaluated against your current needs and future application roadmap
• Pinpoint vulnerabilities and compliance gaps
• Execute LAN/WAN, security and compliance audits 

Get an award-winning experience in WE Connect

2021 TMC Customer Experience Innovation Award

2020 SILVER STEVIE® Achievement in Product Innovation

2020 Visionary Spotlight Award

2019 GOLD STEVIE® IT Service Management Solution

“At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. The diverse voices of our employees fuel our innovation and the inclusive, equitable culture we are building fosters belonging and empowers each one of us to create amazing customer experiences.”

Tony Thomas, President & CEO, Windstream

“Over the past 10 years, the Windstream Enterprise team has been outstanding to work with. They are highly responsive and knowledgeable.”

Dustin Ziesman, Systems Administrator, SVW

“Windstream Enterprise has been an excellent partner for many, many years. They always seem to understand what we want, and they help us achieve it.”

Jon Whittaker, CIO, Kelly Spicers

“The Windstream Enterprise product, service and vendor portfolio spans the top networking players. When choosing vendors, we consider our customers’ cost and competitiveness first. That way, we ensure our customers get the right tools for the job, right from the get-go.”

Stephen Farkouh, Chief Information Officer, Windstream Enterprise

We are honored to employ veterans and their spouses

Windstream Enterprise is proud to recruit, hire and train veterans and military spouses. Our Windstream Veterans (WINVETS) employee resource group supports outreach, recruitment, and retention efforts in the military and veteran communities. As part of the Windstream organization, we’re pleased to share these industry awards:

2022 Military Friendly Employer Gold Certification
2022 Military Friendly Spouse Employer Gold Certification.
2022 Military Friendly Supplier Diversity Program
2022 Military Friendly Company