4 trends shaping the high-tech, high-touch future of retail
Discover the most pressing industry trends shaping the future of retail in this thorough recap of NRF Retail Converge 2021.
Retail
3 industry trends that are defining the future of consumer business
A survey conducted by Windstream Enterprise discovered the top 3 industry trends accelerating consumer businesses in the post-pandemic recovery.
Why retailers should use WiFi and IP Camera heat mapping
Heat mapping via WiFi and IP cameras have started to revolutionize the retail industry, offering innovative ways to monitor and track consumer behavior. Learn how to get started.
Retail contact centers benefit from increased agility with live messaging and chatbot functionality
Live messaging and chatbots allow retailers to be agile and handle an influx of service requests while lowering costs—and increase the opportunities to generate additional revenue.
The secret to live chat: It’s only as good as the agents who operate it
The recent launch of live chat for OfficeSuite UC® Contact Center Services (CCS) was a welcomed announcement for many small to medium-sized contact centers looking to scale and reach more customers with the...
COVID-19 Checklist for Retailers, Part 3: How to take the fear out of reopening
Many states are now re-opening their economies—challenging retailers and restaurant operators to adapt their locations to meet public safety mandates. To understand those challenges, I spoke to Windstream Enterprise Retail...
COVID-19 Checklist for Retailers, Part 2: 5 big ways business will change
In my previous post, I talked about the steps you can take today to help your retail business stay afloat during the economic and social tsunami of COVID-19. While it...