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Retail

photo of person holding cell phone displaying at-home shopping experience
4 trends shaping the high-tech, high-touch future of retail
Discover the most pressing industry trends shaping the future of retail in this thorough recap of NRF Retail Converge 2021.
July 08, 2021 • Grant Harland • 6 min read
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woman in shop using point of sale computer
3 industry trends that are defining the future of consumer business
A survey conducted by Windstream Enterprise discovered the top 3 industry trends accelerating consumer businesses in the post-pandemic recovery.
June 28, 2021 • Grant Harland • 4 min read
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Woman wearing medical mask shopping in store with smart phone connected to store WiFi
Why retailers should use WiFi and IP Camera heat mapping
Heat mapping via WiFi and IP cameras have started to revolutionize the retail industry, offering innovative ways to monitor and track consumer behavior. Learn how to get started.
May 07, 2021 • Travis Mininger • 3 min read
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placeholder image for this post Retail contact centers benefit from increased agility with live messaging and chatbot functionality
Retail contact centers benefit from increased agility with live messaging and chatbot functionality
Live messaging and chatbots allow retailers to be agile and handle an influx of service requests while lowering costs—and increase the opportunities to generate additional revenue.
December 18, 2020 • Grant Harland • 3 min read
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placeholder image for this post The secret to live chat: It’s only as good as the agents who operate it
The secret to live chat: It’s only as good as the agents who operate it
The recent launch of live chat for OfficeSuite UC® Contact Center Services (CCS) was a welcomed announcement for many small to medium-sized contact centers looking to scale and reach more customers with the...
October 30, 2020 • Matthew Marion • 3 min read
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COVID-19 Checklist for Retailers, Part 3: How to take the fear out of reopening
Many states are now re-opening their economies—challenging retailers and restaurant operators to adapt their locations to meet public safety mandates. To understand those challenges, I spoke to Windstream Enterprise Retail...
June 04, 2020 • Mark Vomend • 3 min read
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placeholder image for this post COVID-19 Checklist for Retailers, Part 2: 5 big ways business will change
COVID-19 Checklist for Retailers, Part 2: 5 big ways business will change
In my previous post, I talked about the steps you can take today to help your retail business stay afloat during the economic and social tsunami of COVID-19. While it...
May 02, 2020 • Mark Vomend • 3 min read
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