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Retail

placeholder image for this post The secret to live chat: It’s only as good as the agents who operate it
The secret to live chat: It’s only as good as the agents who operate it
The recent launch of live chat for OfficeSuite UC® Contact Center Services (CCS) was a welcomed announcement for many small to medium-sized contact centers looking to scale and reach more customers with the...
October 30, 2020 • Matthew Marion • 3 min read
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COVID-19 Checklist for Retailers, Part 3: How to take the fear out of reopening
Many states are now re-opening their economies—challenging retailers and restaurant operators to adapt their locations to meet public safety mandates. To understand those challenges, I spoke to Windstream Enterprise Retail...
June 04, 2020 • Windstream • 3 min read
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placeholder image for this post COVID-19 Checklist for Retailers, Part 2: 5 big ways business will change
COVID-19 Checklist for Retailers, Part 2: 5 big ways business will change
In my previous post, I talked about the steps you can take today to help your retail business stay afloat during the economic and social tsunami of COVID-19. While it...
May 02, 2020 • Windstream • 3 min read
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placeholder image for this post COVID-19 Checklist for Retailers, Part 1: Are you doing these 4 things?
COVID-19 Checklist for Retailers, Part 1: Are you doing these 4 things?
As someone who spends a lot of time consulting with retail leaders—and a former retail operator myself—I’ve thought about what you can do to keep business going during the pandemic....
April 25, 2020 • Windstream • 3 min read
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placeholder image for this post 2020 NRF recap: The continuing evolution of retail
2020 NRF recap: The continuing evolution of retail
Every January, the National Retail Federation (NRF) holds its Big Show at the Jacob Javits Center in New York. It’s 4 days’ worth of collaboration and idea sharing for retailers,...
February 14, 2020 • Windstream • 5 min read
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Leveraging Cloud-based Analytics to Understand Customer Behaviors
Success isn’t solely defined by providing a great customer experience, it’s also measured by providing a customer experience that’s better than what your competitors are offering. This is especially true...
June 12, 2019 • Travis Mininger • 3 min read
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