Retail

The secret to live chat: It’s only as good as the agents who operate it

The recent launch of live chat for OfficeSuite UC® Contact Center Services (CCS) was a welcomed announcement for many small to medium-sized contact centers looking to scale and reach more customers with the...

October 30, 2020 • Matthew Marion • 3 min read

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COVID-19 Checklist for Retailers, Part 3: How to take the fear out of reopening

Many states are now re-opening their economies—challenging retailers and restaurant operators to adapt their locations to meet public safety mandates. To understand those challenges, I spoke to Windstream Enterprise Retail...

June 04, 2020 • Windstream • 3 min read

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COVID-19 Checklist for Retailers, Part 2: 5 big ways business will change

In my previous post, I talked about the steps you can take today to help your retail business stay afloat during the economic and social tsunami of COVID-19. While it...

May 02, 2020 • Windstream • 3 min read

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COVID-19 Checklist for Retailers, Part 1: Are you doing these 4 things?

As someone who spends a lot of time consulting with retail leaders—and a former retail operator myself—I’ve thought about what you can do to keep business going during the pandemic....

April 25, 2020 • Windstream • 3 min read

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2020 NRF recap: The continuing evolution of retail

Every January, the National Retail Federation (NRF) holds its Big Show at the Jacob Javits Center in New York. It’s 4 days’ worth of collaboration and idea sharing for retailers,...

February 14, 2020 • Windstream • 5 min read

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Leveraging Cloud-based Analytics to Understand Customer Behaviors

Success isn’t solely defined by providing a great customer experience, it’s also measured by providing a customer experience that’s better than what your competitors are offering. This is especially true...

June 12, 2019 • Travis Mininger • 3 min read

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