Editor’s Note: Fintech companies have become a significant disruptor in the financial world by providing enhanced customer and small business convenience and flexibility. But fintech is yet to realize its full potential, and the next decade of growth could revolutionize the finance world with significant impact beyond the financial sector. Five technologies that are poised to drive the fintech revolution include integrations, omnichannel payment collection, artificial intelligence, cloud computing and embedded finance.
In a highly competitive financial world where customers demand superior service, accessibility and convenience, financial institutions like banks must embrace and leverage these fintech advancements to remain relevant in the industry.
Fintech has significantly impacted the financial sector, and its full potential—which is only beginning to be realized—could lead to greater flexibility and convenience for consumers and more competition and innovation in the marketplace.
In just a few short years, fintech companies have seen tremendous growth, with many now offering core financial services such as payments, lending and investment management. This rapid expansion has been driven partly by the increasing availability of capital and the growing demand from consumers for more innovative and convenient financial products.
While fintech has significantly impacted the financial sector, its full potential is only beginning to be realized. As fintech companies continue to grow and mature, they will likely disrupt the traditional financial system even more. This could lead to lower-costs capital availability, greater convenience for consumers giving more flexibility and payment options, and more competition and innovation in the marketplace.
In addition, fintech could also help level the playing field for small businesses and entrepreneurs, who often struggle to access financing from traditional sources. Ultimately, fintech is poised to revolutionize the way we manage our finances, and its impact will be felt far beyond the financial sector.
Fintech is an industry that is constantly evolving, and the next decade is likely to bring even more changes. Here are five key technologies that will drive fintech development and shape the competitive landscape of finance over the next decade.
1. Integrations—to rapidly enhance end-to-end business offerings
As businesses increasingly look to automation and integration to improve efficiency and optimize their business processes, integrations will play a significant role in financial technology. In particular, integration Platform-as-a-Service (iPaaS) offerings are expected to grow significantly. iPaaS provides a way for businesses to connect disparate systems and automate data flow between them easily. This can be a significant benefit for companies in the financial sector, which often have complex systems and data sets that need to be integrated both on-premise and on the cloud.
Moreover, automation can help to improve compliance with regulations and reduce the risk of errors. For example, imagine a platform that could automatically integrate data from multiple sources to create a real-time picture of a customer’s financial situation by verifying their KYC, checking credit score, analyzing social media behavioral patterns, and much more. This would enable financial institutions to provide a higher service level and make better-informed lending and investment decisions.
2. Omnichannel payment collection to improve CX
Fintech companies are always looking for new ways to streamline payment collection and provide better experiences for their customers. The omnichannel payment collection method is one such way. This approach allows businesses to collect payments through multiple online, in-app, and in-person channels. This gives customers more flexibility and convenience by enabling them to make payments from their preferred channel. In addition, businesses can use omnichannel payment collection to track customer behavior across channels and better understand their needs. As a result, this approach can help enterprises improve their payment collection process and provide a better customer experience.
3. AI to transform decision making
Artificial Intelligence (AI) is poised to play a significant role in the financial sector. AI can be used for a variety of tasks in finance, including risk management, fraud detection, and customer service. Additionally, AI can provide financial advice and recommendations. For example, machine learning can develop models that predict stock prices or identify fraudulent transactions. AI can also be used to automate tasks, such as loan approvals or investment recommendations. As Fintech becomes increasingly sophisticated, AI will become an essential tool for financial institutions.
4. Cloud computing to simplify scalability needs
There is no doubt that cloud computing is revolutionizing the way businesses operate. By allowing companies to outsource their IT needs to a third-party provider, cloud computing can help enterprises save money and increase efficiency. Cloud computing offers a way to meet these demands while achieving greater agility and security.
As the financial services sector continues to evolve, cloud computing will play an increasingly important role in enabling institutions to meet the demands of their customers with the help of a highly scalable and responsive infrastructure. Serverless architectures, in particular, offer many benefits for financial institutions.
With serverless, there is no need to provision or manage servers, which can save considerable time, effort and resources. In addition, serverless architectures are highly scalable and responsive, so they can quickly meet the needs of even the most demanding applications.
5. Embedded finance to provide better accessibility
Even though embedded finance is still in its early stages, it is already having a transformative impact on how those financial services are delivered. Embedded finance is the integration of financial services into other applications and platforms. It has been described as “the process of integrating financial services into non-financial products and services.”
It has the potential to provide a more seamless experience for users and to make financial services more accessible and convenient. In addition, embedded finance has the potential to create new opportunities for businesses and drive competition in the financial services sector. Embedded finance is expected to continue to grow in popularity and eventually become the norm for providing financial services.
Fintech has an advantage in the market by quickly adapting and deploying new technology. Financial institutions can adopt these technologies to stay competitive. However, many of these technologies are not just for startups; larger financial institutions can utilize these advancements through partnerships with innovative startups.
Windstream Enterprise can help achieve the goals of superior service, accessibility and convenience.
Fintech companies have grown rapidly in recent years with many now offering core financial services, and as they continue to evolve they are poised to disrupt traditional financial systems even more.