Blog

Retail contact centers benefit from increased agility with live messaging and chatbot functionality

Live messaging and chatbots allow retailers to be agile and handle an influx of service requests while lowering costs—and increase the opportunities to generate additional revenue.

December 18, 2020 • Grant Harland • 3 min read

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The secret to live chat: It’s only as good as the agents who operate it

The recent launch of live chat for OfficeSuite UC® Contact Center Services (CCS) was a welcomed announcement for many small to medium-sized contact centers looking to scale and reach more customers with the...

October 30, 2020 • Matthew Marion • 3 min read

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Higher learning in a dynamic environment: Enabling new learning models with agile networks

The rapid pivot to online learning and collaboration by higher education institutions last spring was a testament to their resilience and unwavering commitment to their mission. Now, as the emphasis...

October 06, 2020 • Mark Vomend • 2 min read

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5 ways to evolve IT digital experience

Enterprise IT has reached an inflection point: for the first time in memory, innovation in the consumer space is driving user expectations in the corporate world. As consumers, we expect...

August 26, 2020 • Stephen Farkouh • 4 min read

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The evolution of security driven by the advancements in network designs

Securing the perimeter During the late 90s, enterprises invested in expensive, high-capacity (e.g., T3 and OC3) connections as they raced towards the burgeoning online world to support their B2C and...

August 21, 2020 • Mark Vomend • 3 min read

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The future of work: Seamless collaboration from anywhere

The ways we work, learn and live have drastically changed over the course of last year, let alone over the past decade. Employees are logging hours from their homes versus...

August 12, 2020 • Scott Yelton • 3 min read

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How to protect your video conferences from hackers

As companies across the U.S. have fully embraced remote working solutions, video-teleconferencing (VTC) platforms are now the virtual office must-have. These tools allow face-to-face video conferences between users in different...

August 05, 2020 • Austin Herrington • 2 min read

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