What’s New

New Invoice Format & Associated Changes for Heritage Broadview Customers

Windstream Enterprise is dedicated to providing you with a best-in-class customer experience. At this time, we are pleased to announce a unified approach to your account and services will take place during the Fall/Winter of 2020. You will benefit from:

  • One best-in-class portfolio of services.
  • One unified approach to do business with Windstream Enterprise through our Care and Service Assurance teams and online customer portal, WE Connect.
  • One set of contracts and quotes for future services.

Portfolio of Services

With this migration, we are confident our unified portfolio of services will deliver the innovative network, communications and collaboration solutions your business demands.

During the migration process, there may be a short delay in orders submitted via WE Connect. If you need assistance with a high-priority order, please reach out to your Customer Advocate.

Unified Approach

Whether you are in need of support or interested in paying a bill, we now provide a consolidated approach to serving you through our Care and Service Assurance teams, as well as our online customer portal, WE Connect.

WE Connect—our award-winning management portal—is specifically designed to help you run your business more efficiently. WE Connect incorporates the best features and functionality from our legacy portals and creates a single pane of glass interface to:

  • Deliver relevant and targeted information about all of your services in one place
  • Help you manage your network and services anytime, anywhere from any device
  • Get increased visibility into your order status
  • Receive support through a number of avenues (i.e., real-time chat, a dedicated support line and the online Community (in the WE Connect FAQ section for SD-WAN and OfficeSuite UC® products)

Some features that existed in the legacy eCare portal will not be added to WE Connect, including:

  • Scheduling a Call Forward
    • An immediate Call Forward can still be applied using WE Connect
  • Location Assignment Billing
    • Any Account Name updates can be requested through Customer Care or your Account Manager
  • Customized Invoice Printing
    • There are many new billing report options available to you via WE Connect

Contracts and Quotes

Contracts and quotes will appear and read differently for new services. As we adapt the Windstream Enterprise systems model, you can expect both uniformity and quicker service.

In the Broadview system, services were managed by a Location ID or Product BTN Number (e.g., 111-111-ABCD). Moving forward, all services with the same address will be mapped to a Service Location which is identified by your new Account Number.

This change will be visible on your invoice and billing report. Your new Service Location name will include the previous billing location name, as well as any Parent name (if applicable). The service address will also be visible on your invoice.

Learn more about the upcoming billing change, such as a new account number, remit address and change to your due date, as well as changes to certain fees, surcharges and taxes

Thank You for Your Business

It is our pleasure to be your communications provider.