Hosted Voice Resources
*Action must be taken on your part to avoid service interruption.
In addition, these changes will have a direct impact on the way you use this service.
This dedicated webpage will provide step by step instructions as well as additional information on what you can expect with this change.
Communicator Desktop Client
If you haven't already installed the new desktop client, follow the instructions below:
If you are an EarthLink Meeting Room user, you will also need to uninstall the EarthLink Meeting Room client:
Once you have successfully completed install and have logged into your new Accession Communicator, you will need to uninstall your Mobile Communicator mobile client.
Microsoft Outlook Plugin
If you currently have the EarthLink Meeting Outlook Plugin installed, you will need to uninstall the plugin following the steps immediately below. If you have not previously had the Earthlink Meeting Outlook Plugin, skip to Step 4 below. Accession Outlook Plugin install.
What changes can I expect, who is affected and when do the changes take effect?
Will this change affect placing and receiving calls from my computer?
Yes. Therefore, it is crucial for user to update their desktop client.
Will this change affect placing and receiving calls from my mobile device?
Yes. Therefore, it is crucial for user to update their mobile clients.
Will this change affect placing and receiving calls from my desk phone?
No. There is no impact.
Will I be able to keep my contact list in the new client?
Yes. Contacts in the previous client will be mapped to the new client.
How do I access the new Online Portal?
Administrators will access the online portal at https://windstreamvoip.com/bg. All other users will access at https://windstreamvoip.com. Please be sure to bookmark this new URL.
Beginning January 7, 2020, https://voip.elnk.us will automatically redirect to the new portal until January 31, 2020. After that date, the old portal URL will no longer be accessible.
Will my login credentials change?
No. Your login credentials will not change. However, you will need to know your login and password to install the new client. If you have forgotten your password, please contact your local administrator. If you continue experiencing issues, please contact us at 877.737.5249.
What can I do to avoid a service interruption?
Will anything change for Platinum seat users?
Platinum seat users will still have access to the meeting features they are accustomed to today with a modernized user interface. Please note, all existing, recurring meetings must be rescheduled.
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