Articles By: Jeffrey Neville

Many states are now re-opening their economies—challenging retailers and restaurant operators to adapt their locations to meet public safety mandates. To understand those challenges, I spoke to Windstream Enterprise Retail customers about their plans for...

In my previous post, I talked about the steps you can take today to help your retail business stay afloat during the economic and social tsunami of COVID-19. While it may seem far away, the...

As someone who spends a lot of time consulting with retail leaders—and a former retail operator myself—I’ve thought about what you can do to keep business going during the pandemic. Whether you run a store,...

Every January, the National Retail Federation (NRF) holds its Big Show at the Jacob Javits Center in New York. It’s 4 days’ worth of collaboration and idea sharing for retailers, industry thought leaders and technology...

Despite the breathtaking speed and impact of the e-commerce revolution, physical stores still play a vital role in the buying journey. While consumers will use their mobile devices to research and compare goods, they still...

The next consumer technology wave is coming to retail, and fast. Voice-driven assistants such as Amazon’s Alexa and Google Assistant were introduced as hands‑free conveniences for playing music, controlling smart homes, and getting instant information...