A Holiday Promise for All Windstream Enterprise Retail Customers

November 6th, 2018 by

If your organization could have anything you wish for this holiday season, what would it be?

1. A year-over-year sales increase?

2. A network that never lets you down?

3. A believable Santa Claus for the kids?

The first wish is probably your number one, and there’s an excellent chance you’ll get your wish this year. The National Retail Federation is forecasting the strongest ever holiday retail sales numbers, with an average sales increase of 4.3 to 4.8 percent over 2017. On behalf of Windstream Enterprise, our wish is that your organization exceeds these numbers!

Windstream Enterprise superior network performance for retail customers this holiday season.

Let Windstream Enterprise help with your second wish. We understand how much your holiday sales depend on strong network performance. From POS systems and inventory management to in-store Wi-Fi and SD-WAN optimization, all things network‑connected are critical to maximum holiday performance.

As for Santa, I know everyone interviews candidates carefully, but you’re probably covered there as well. My own kids have never met a Santa who wasn’t the real thing. It’s all about believing.

For our part this holiday season, Windstream Enterprise will make sure your network performs like a champ through it all, in three important ways.

Our gift to you: Introducing our new Express Lane program

From midnight on Friday, Nov. 16 through midnight Friday, Jan. 4, the network professionals at Windstream Enterprise will be all-hands-on-deck with our new Express Lane program, which features three key components:

  • Reliable network performance. During the Express Lane period, Windstream Enterprise will implement a moratorium on all network upgrades, which will avoid network slowdowns and interruptions during this busy shopping period. In other words, we’re here to help you with your most pressing needs. For those general issues that can wait, we’ll tend to those once everything is back to normal after the holidays*.
  • 24/7 staffing with Windstream Enterprise Service Assurance technicians and support specialists.
  • Expedited resolution of any issue that arises.

It’s all about helping you deliver a superior customer experience when it matters most.

If you have any questions, please use the following contacts:

Windstream Enterprise customer support: 800.600.5050
Heritage Earthlink customer support: 800.352.2731
Heritage Broadview Networks customer support: 800.276.2384

We wish you all safe and prosperous holiday season.

*Excludes emergency maintenance required to maintain the health of the Windstream Enterprise network

Delivering a Superior Holiday CX to Our Retail Customers So They Can Do the Same for Their Customers

November 22nd, 2017 by

The National Retail Federation expects record breaking holiday-season retail sales with an increase of 3.6 to 4% this year – totaling $678.8B to $682B – up from $655.8B last year. That includes a projected 164M shoppers making purchases on Thanksgiving weekend alone!

With so many critical selling days from Black Friday to New Year’s Day, and with so much riding on success during this short window of time, retailers need to count on their network more than ever before to support their delivery of a superior digitally driven retail customer experience.

Declaring a moratorium on maintenance for maximum retail uptime

To maximize the performance and reliability of our network and all the innovative retail technology it supports – point of sale systems, CRM, customer communications and support, inventory and order management, customer loyalty and WiFi, real time analytics, and more – Windstream will be implementing a moratorium on all network upgrades – on both our heritage Windstream and legacy EarthLink networks/customers – to avoid service interruptions on the busiest shopping days. We’re referring to it as Operation Cash Register, and it will be in place as follows:

Heritage Windstream network:

  • Wed., Nov. 22 – Mon., Nov. 27
  • Wed., Dec. 20 – Mon, Jan. 1, 2018

Legacy EarthLink network:

  • Mon., Nov. 20 – Wed., Jan. 10, 2018

And since retail runs in our veins just as it does for our retail customers, it’s a pledge we’ll continue in years to come. For the 2018-19 season, we plan to implement a uniform extended window for both networks/customers.

In addition to making sure we do everything possible to maximize uptime and eliminate any possible delay, Operation Cash Register also includes our pledge to deliver exceptional network and customer support during the entire peak season, providing a great CX for all. This means guaranteed network performance, 24/7 repair specialists and managed network and internet services support, and expedited issue resolution.

Winning back customers with a superior in-store digital CX

The coming year presents retail stores with an opportunity to reassert their leadership in an environment that has in recent years lent favor to more agile online only brands. By leveraging the power of the network, and a host of innovative cloud-based technologies and digital innovations to enhance in-store experience, retailers have a unique opportunity to turn the tables on their ecommerce rivals. And to wow their customers in-store by delivering an experience that online only retailers can’t touch. Literally.

As always we welcome input from our customers on how we can improve any aspect of our service to make the holidays a major success for everyone. Feel free to reach out to your Windstream representative, or if you have any questions, please contact Customer Service at 1-800-347-1991.