5 ways to evolve IT digital experienceAugust 26, 2020 | Stephen Farkouh | 5 min read Enterprise IT has reached an inflection point: for the first time in memory, innovation in the consumer space is driving user expectations in the corporate world. As consumers, we expect information and control at our...
5 ways to evolve IT digital experienceAugust 26, 2020 | Stephen Farkouh Enterprise IT has reached an inflection point: for the first time in memory, innovation in the consumer space is driving user expectations in the corporate world. As consumers, we expect information and control at our...
WE Connect Redefines the Digital Customer ExperienceJanuary 17, 2019 | Stephen Farkouh In our now digital world, your customer’s primary interaction with your company, products and services is online. According to Forrester, self-service has been the most preferred channel for connecting businesses to their customers during the...
AI Spotlight: Operation Elevate the Customer Experience with AIJune 4, 2018 | Stephen Farkouh As discussed in a previous post, artificial intelligence (AI) is entering mainstream enterprise computing in a big way. The vast majority of senior business decision-makers say AI is fundamental to their business strategies, driven largely...
AI Spotlight: Artificial Intelligence Isn't Science Fiction – and It's Headed to Your NetworkMarch 21, 2018 | Stephen Farkouh Artificial intelligence (AI) was a fixture in popular culture long before it became a computing reality. From Gort in The Day the Earth Stood Still to Hal 9000 in 2001: A Space Odyssey, kids grew...