Tom Daniel, Director, Product Management

About Tom

Tom Daniel is responsible for the overall product management of Windstream's UCaaS and CCaaS service offerings, setting the direction of the product portfolio and ensuring the services continue to meet the ever-changing demands of customers. Tom joined Windstream in 2016, bringing with him over 20 years of experience in the technology services industry. Most recently, Tom spent 11 years at Verizon where he held various product management/development and marketing roles with responsibility for several of their advanced communications service offerings including managed Unified Communications and Collaboration and UCCaaS. Prior to Verizon, Tom was president of a regional VAR which specialized in providing network integration and remote monitoring services to customers in the SMB market.

5 Reasons Businesses Are Moving to UCaaS

August 15, 2019 | Tom Daniel

To compete and succeed in our now digital age, businesses are needing to leverage integrated tools that can empower a remote and mobile workforce, improve collaboration and increase engagement with customers. With IDC predicting that...

3 Reasons You Need Omnichannel Now

October 22, 2018 | Tom Daniel

You may be hearing the term omnichannel a lot recently. So, what is it and why is it so prevalent? Many businesses are implementing or have implemented multichannel business solutions to ensure their customers can...

TMC Product of the Year Award is Really a Win for Our Customers

August 14, 2018 | Tom Daniel

It’s always an honor to be recognized for our efforts to deliver best-in-class solutions, but our recent recognition for Unified Communications Product of the Year from TMC for our XCaaS Avaya solution, really points to...

Three Easy Ways to Provide a Best in Class CX with Contact Center as a Service (CCaaS)

March 17, 2018 | Tom Daniel

The customer experience is essential to an organization’s success (or even survival) today, but even a good CX may not be enough to set your business apart from the competition. Consumers today demand exceptional service,...