Paper invoices, snail mail still dominate health care paymentsPaper invoices, snail mail still dominate health care paymentsMay 20, 2022 | Windstream Enterprise | 7 min read Health care providers are working to leverage technologies like portals, apps and contactless transactions to streamline payments and satisfy consumers who want more digital options.
How Blockchain Technology is Impacting the Customer ExperienceNovember 1, 2018 | Windstream Enterprise There are a few fundamentals that underpin any effective customer experience program: Culture – Building and nurturing a true customer-centric culture. Governance – Your mechanism to turn the CX flywheel as a team such that...
How Patient Experience as a Service (PEaaS) Can Drive Patient LoyaltyNovember 1, 2018 | Windstream Enterprise The entire healthcare industry has become much more focused on improving the patient experience. That’s crucial for a number of reasons, including good old customer satisfaction. It’s easier than ever for patients to explore provider...
Digital Technologies Revolutionize the Shopping JourneyOctober 22, 2018 | Windstream Enterprise Taking care of a simple to-do task for my home last weekend illustrated how digital technology can be woven effectively into the brick-and-mortar shopping experience. In this case, it struck me as fantastic. It started...
Hybrid Networking: The Advantages of Blending Best-in-Breed Networking OptionsOctober 16, 2018 | Windstream Enterprise Software defined WAN (SD-WAN) is fast becoming the new standard in wide-area networking, with rapid adoption driven by improved flexibility/functionality, accompanied by cost reduction and simplified management. However, SD-WAN is far from all or nothing....
Combating DDoS Attacks: How to Keep Your Retail Network SecureOctober 10, 2018 | Windstream Enterprise Thanks to PCI DSS, the retail industry has done a remarkable job of mobilizing to protect customers’ cardholder data. While widespread compliance can’t completely keep the cyber thieves at bay, PCI DSS unquestionably has mitigated...
Fintechs and the Digital Banking Experience Part 2October 2, 2018 | Windstream Enterprise In part 1 of this series, we explored how customers today are pushing the boundaries of digital innovation for the banking industry—and as part of the transformation, how fintechs (financial technology companies) play a catalyst...
Digital Dining: Restaurant Technology Increasingly Drives Customer SatisfactionSeptember 18, 2018 | Windstream Enterprise Restaurant operators, whether they are global brands, franchisees, or independents, are investing heavily in a wide variety of digital technologies. That’s great – but their customers really, REALLY wish they would speed these initiatives up....
Restaurant Digital Crossroads: The Race to Meet Guest ExpectationsSeptember 18, 2018 | Windstream Enterprise Digital is now deeply embedded into the entire dining journey. Pre-meal research is a habit across generations, and digital ordering a growing expectation. In-the-moment sharing has become a new social currency. This has significant impact...
The Proven Path to a Smooth Cloud MigrationSeptember 5, 2018 | Windstream Enterprise Nearly every enterprise that hasn’t already created a cloud migration strategy soon will – and will grapple with significant questions. How do we migrate quickly but with minimal disruption? How can we make the migration optimal...
Fintechs and the Digital Banking Experience Part 1September 4, 2018 | Windstream Enterprise Customers today are pushing the boundaries of digital innovation for the banking industry, and banking organizations are paying attention. In fact, according to industry research, banking executives’ strategic priorities are: 71% redesign/enhance digital experience for...