Articles By: Windstream Enterprise

There are a few fundamentals that underpin any effective customer experience program: Culture – Building and nurturing a true customer-centric culture. Governance – Your mechanism to turn the CX flywheel as a team such that...

The entire healthcare industry has become much more focused on improving the patient experience. That’s crucial for a number of reasons, including good old customer satisfaction. It’s easier than ever for patients to explore provider...

Taking care of a simple to-do task for my home last weekend illustrated how digital technology can be woven effectively into the brick-and-mortar shopping experience. In this case, it struck me as fantastic. It started...

Software defined WAN (SD-WAN) is fast becoming the new standard in wide-area networking, with rapid adoption driven by improved flexibility/functionality, accompanied by cost reduction and simplified management. However, SD-WAN is far from all or nothing....

Thanks to PCI DSS, the retail industry has done a remarkable job of mobilizing to protect customers’ cardholder data. While widespread compliance can’t completely keep the cyber thieves at bay, PCI DSS unquestionably has mitigated...

In part 1 of this series, we explored how customers today are pushing the boundaries of digital innovation for the banking industry—and as part of the transformation, how fintechs (financial technology companies) play a catalyst...

Restaurant operators, whether they are global brands, franchisees, or independents, are investing heavily in a wide variety of digital technologies. That’s great – but their customers really, REALLY wish they would speed these initiatives up....

Digital is now deeply embedded into the entire dining journey. Pre-meal research is a habit across generations, and digital ordering a growing expectation. In-the-moment sharing has become a new social currency. This has significant impact...

Nearly every enterprise that hasn’t already created a cloud migration strategy soon will – and will grapple with significant questions. How do we migrate quickly but with minimal disruption? How can we make the migration optimal...

Customers today are pushing the boundaries of digital innovation for the banking industry, and banking organizations are paying attention. In fact, according to industry research, banking executives’ strategic priorities are: 71% redesign/enhance digital experience for...