Restaurant Digital Crossroads: The Race to Meet Guest Expectations

September 18th, 2018 by

Digital is now deeply embedded into the entire dining journey. Pre-meal research is a habit across generations, and digital ordering a growing expectation. In-the-moment sharing has become a new social currency.

This has significant impact on not just how restaurant operators think about the guest experience, but also on how restaurant operations and processes need to be tuned to support digital demand and influence.

Retail’s Digital Crossroads: The Race to Meet Shopper Expectations

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Retail’s Digital Crossroads: The Race to Meet Shopper Expectations

July 19th, 2018 by

Digital technologies are requiring retailers to reinvent their store strategies as consumers demand convenience, flexibility, and speed. Retailers are scrambling to adapt to current requirements while preparing for future expectations.

Retailers that leverage technology to build an experience where digital is embedded into the shopping journey stand to achieve significant revenue gains over the competition.

Retail’s Digital Crossroads: The Race to Meet Shopper Expectations

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The hard costs of network outages. And how to get ahead of them

June 28th, 2018 by

No room for downtime

Network downtime is never welcome. But there was a time not so long ago when businesses could sustain up to 24 hours of it. Today, businesses depend so much on their mission-critical applications that any downtime is unacceptable. They simply can’t afford it.


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Optimize Cloud-Based Application Performance

June 25th, 2018 by

By leveraging Windstream Enterprise SD-WAN, enterprises can get visibility into every application on their network. Optimizing application performance, and the customer experience, is just one of the ways Windstream Enterprise SD-WAN is helping to transform not just enterprise networks, but enterprise business.

The logistics of performance – LSO Case Study

June 19th, 2018 by

A leading provider of shipping services, LSO is a regional parcel carrier with 60 locations throughout the U.S. Despite its size, LSO provides levels of service equal to those of its national competitors, at a rate that is 40% less expensive, while extending money-backed guarantees for additional quality assurance. When faced with unexpected and reoccurring outages, LSO turned to Windstream Enterprise for a more reliable, scalable and cost-effective network technology solution.


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WE WIN TOGETHER – Vol 1, June 2018

May 24th, 2018 by

Welcome to the Windstream Enterprise Resale Partner newsletter. Look to these as our monthly connection to provide you – our Partner – with insight into the magic behind the Windstream curtain. WE look forward to working together and, most importantly – winning together.

In case you missed the letter from Darren Mass, announcing the transformation of our Resale Services, you can find it here.

So, what have we accomplished over the last month?

DIA Portal Integration – Dedicated Internet Access (“DIA Prem”)
Over the last six months, we have been planning and executing on an integration plan focused on improving your customer experience. We pledge our continued commitment to enabling your success by consistently delivering the benefits of combining the best of our merged companies.

We are pleased to announce that we have completed Phase 1 of product and portal integration for our Dedicated Internet Access solution – also referred to as “DIA Prem”. The combined footprint of the new Internet offering will provide service availability for over 90% of the U.S. and will include several access methods such as Ethernet, Ethernet Over Copper, Fixed Wireless, DS1 and bonded DS1 technologies – with bandwidths up to 1Gb.

Our partners will now be able to choose from pre-configured CPE (managed router) with professional installation or customer provided equipment options. Our new managed router option features a range of benefits – from our proactive monitoring of the circuit performance, to providing real-time alerts in the unlikely event of an outage, to opening trouble tickets on your behalf. Windstream’s user-friendly Customer Portal Tool (CPT) allows you to seamlessly and efficiently quote and submit orders, eliminating the need for multiple tools and providing a streamlined experience.

This is the first of many enhancements we plan on making. We will be consolidating other products into the CPT, upgrading both our API and Bulk Quoting tool and extending availability of the managed router option into our ILEC footprint.



Windstream ILEC Territory Now Open for OfficeSuite White Label
There is now even more opportunity for OfficeSuite White Label sales! Windstream ILEC has opened up 1,055 rate centers for porting and new number availability for OfficeSuite White Label. This is a continuation of Resale efforts to expand coverage areas, allowing more end user locations to be served. Now is a great time to recheck addresses that may not have previously qualified for OfficeSuite White Label.



Swap a Carrier Promo
Eliminate the wait and increase your revenues! Check out our “Swap a Carrier” promotion now! Give us a shot and shorten your intervals. Contact your WE Resale account rep for details.

At Windstream, we strive to be your trusted Resale Partner today and in the future. We are dedicated to increasing the quality of support you deserve and helping power your success in the marketplace.



Stay tuned for more updates while we progress on our mission as the only provider that truly understands your resale business. For more details on any of the articles above, please contact your assigned WE Resale account representative.

Click here for more Windstream Enterprise Resale Solutions.

What’s holding your apps back?

May 11th, 2018 by

Whether they’re your customers or employees, today’s end-users demand applications that are fast and reliable.

If enterprise applications are sluggish—or worse, not available at all—you can bet IT will hear about it from frustrated users who want to do business with you or just do their jobs.


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Will your network bend or break?

May 4th, 2018 by

More than ever, networks are the backbone of enterprise activity


Yet the pressure of increasing traffic, data, users, applications and devices across complex new landscapes makes it harder to predict when additions to the technology stack (or the workforce or partnerships) will degrade or even sideline enterprise network operations—and what the impact of that action could have on performance and throughput. Without an eye to the future, it’s no wonder many IT managers are uncomfortable guaranteeing their network is ready to handle new workloads or applications.


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UCaaS gets an A

April 3rd, 2018 by

As one of North Carolina’s leading school districts, Kannapolis City Schools (KCS) features a highly acclaimed science, technology, engineering and math (STEM) academy, partnerships with the NC Research Campus and an innovative online learning program. But KCS’ size and tech focus means it needs a reliable and efficient network solution that meets the connectivity needs of its students without straining the district’s budget.

Kannapolis City Schools

Emerging Banking Technology

February 13th, 2018 by