Increase Productivity

Drive business growth with real-time collaboration and productivity applications supported by a robust, highly available network.
From Alphabet Soup to Business Benefit
We’ve all fallen into the trap of telling folks what something is and assuming they can make the connection about why they should care. Technology is no exception. Telecommunications service providers are very adept at...
The New Era of Team Collaboration
Digital transformation has changed the way in which we communicate and collaborate. As workforce trends continue shifting to better support remote and mobile workers, tools must also evolve to effortlessly connect us regardless of our...
Consumerization of the Workplace
Perhaps one of the biggest transformations taking place in the digital age are the ways in which we work and conduct business. The rapid adoption of technology, coupled with a new mindset of a younger,...
4 Ways to Increase Contact Center Agent Productivity
My favorite definition of productivity is “the effectiveness of effort”. In my humble opinion, volume of work doesn’t directly correlate with productivity. Instead, it should really be measured by the quality of output, the customer...
5 Reasons Call Recording is a Must for Every Business
We’ve all heard it when calling into a business: ‘This call may be recorded for quality assurance.’ Whether you have sales or customer service representatives handling customer calls, the same holds true for any employee,...
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