The rise of ransomware: How the healthcare industry can fight cybercrimeJanuary 25, 2021 | Melinda Cisneros | 4 min read With ransomware attacks skyrocketing, hospitals and the public health sector are under pressure to defend patient care by building robust networks that can defend against cyberattacks.
Retail contact centers benefit from increased agility with live messaging and chatbot functionalityDecember 18, 2020 | Grant Harland Live messaging and chatbots allow retailers to be agile and handle an influx of service requests while lowering costs—and increase the opportunities to generate additional revenue.
Serving up stats: How restaurants are increasing network security and delivering results amid a pandemicNovember 11, 2020 | Sue Olsen It’s no secret that the COVID-19 pandemic has created a lot of challenges, especially for the restaurant industry. Widespread shutdowns of dining facilities followed by staffing issues, supply chain disruption and health risks all forced...
The rise of ransomware: How the healthcare industry can fight cybercrimeJanuary 25, 2021 | Melinda Cisneros With ransomware attacks skyrocketing, hospitals and the public health sector are under pressure to defend patient care by building robust networks that can defend against cyberattacks.
Retail contact centers benefit from increased agility with live messaging and chatbot functionalityDecember 18, 2020 | Grant Harland Live messaging and chatbots allow retailers to be agile and handle an influx of service requests while lowering costs—and increase the opportunities to generate additional revenue.
Serving up stats: How restaurants are increasing network security and delivering results amid a pandemicNovember 11, 2020 | Sue Olsen It’s no secret that the COVID-19 pandemic has created a lot of challenges, especially for the restaurant industry. Widespread shutdowns of dining facilities followed by staffing issues, supply chain disruption and health risks all forced...
The secret to live chat: It’s only as good as the agents who operate itOctober 30, 2020 | Matthew Marion The recent launch of live chat for OfficeSuite UC® Contact Center Services (CCS) was a welcomed announcement for many small to medium-sized contact centers looking to scale and reach more customers with the same resources. And why not?...
Higher learning in a dynamic environment: Enabling new learning models with agile networksOctober 6, 2020 | Jennifer Head The rapid pivot to online learning and collaboration by higher education institutions last spring was a testament to their resilience and unwavering commitment to their mission. Now, as the emphasis shifts toward repopulating physical campuses...
This fall, smart networks are key to adaptive learningSeptember 3, 2020 | Jennifer Head As higher education institutions navigate a return to learning this fall, they are faced with a host of challenges and, at times, competing priorities of learning and research continuity, financial solvency and—above all—safety amid a...
Planning to thrive: Agile methods lead to educational resilience as districts return to learnJuly 20, 2020 | Jennifer Head The abrupt, widespread school closures this spring thrust educators and students across the country into a sustained virtual environment with little time to prepare or plan. As we look to the coming school year, it’s...
COVID-19 Checklist for Retailers, Part 3: How to take the fear out of reopeningJune 4, 2020 | Jeffrey Neville Many states are now re-opening their economies—challenging retailers and restaurant operators to adapt their locations to meet public safety mandates. To understand those challenges, I spoke to Windstream Enterprise Retail customers about their plans for...
Important network considerations for healthcare organizationsMay 7, 2020 | Layne Levine If the past weeks of the worldwide COVID-19 pandemic have been any indication, healthcare organizations are dealing with the most severe pressure to care for patients in modern times. And while patient data protection is...
COVID-19 Checklist for Retailers, Part 2: 5 big ways business will changeMay 1, 2020 | Jeffrey Neville In my previous post, I talked about the steps you can take today to help your retail business stay afloat during the economic and social tsunami of COVID-19. While it may seem far away, the...