Industry

The pandemic-driven demand surge has pushed federal agencies’ IT infrastructures to their limits. But these challenges are also revealing new opportunities to move forward stronger.

With ransomware attacks skyrocketing, hospitals and the public health sector are under pressure to defend patient care by building robust networks that can defend against cyberattacks.

Live messaging and chatbots allow retailers to be agile and handle an influx of service requests while lowering costs—and increase the opportunities to generate additional revenue.

It’s no secret that the COVID-19 pandemic has created a lot of challenges, especially for the restaurant industry. Widespread shutdowns of dining facilities followed by staffing issues, supply chain disruption and health risks all forced...

The recent launch of live chat for OfficeSuite UC® Contact Center Services (CCS) was a welcomed announcement for many small to medium-sized contact centers looking to scale and reach more customers with the same resources. And why not?...

The rapid pivot to online learning and collaboration by higher education institutions last spring was a testament to their resilience and unwavering commitment to their mission. Now, as the emphasis shifts toward repopulating physical campuses...

As higher education institutions navigate a return to learning this fall, they are faced with a host of challenges and, at times, competing priorities of learning and research continuity, financial solvency and—above all—safety amid a...

The abrupt, widespread school closures this spring thrust educators and students across the country into a sustained virtual environment with little time to prepare or plan. As we look to the coming school year, it’s...

Many states are now re-opening their economies—challenging retailers and restaurant operators to adapt their locations to meet public safety mandates. To understand those challenges, I spoke to Windstream Enterprise Retail customers about their plans for...

Healthcare organizations are dealing with the most severe pressure to care for patients in modern times. And while patient data protection is tricky at the best of times, a healthcare crisis can make this protection...