SOC 2 Compliance for Unified Communications: Why it Matters and How to Ensure itJuly 10, 2019 | Matthew Marion | 3 min read The financial services industry is no stranger to the increasing threat of security breaches. In fact, financial service firms experience cybersecurity attacks 300 times more frequently than businesses in other industries, and that rate is...
Continuous Quality Improvements: Creating a Virtuous Cycle to Drive Financial GrowthApril 17, 2019 | Windstream Enterprise Banks and credit unions can create a virtuous cycle of continuous quality improvements (CQI) for the customer experience (CX) if they focus on three key components—customer needs, data integration and network connectivity. Continuously working to...
DDoS Attacks Are Escalating and Financial Institutions are Especially VulnerableFebruary 11, 2019 | Windstream Enterprise Distributed Denial of Service (DDoS) attacks—in which cyber criminals take down an enterprise’s website or internet connection by flooding it with large volumes of traffic—are increasing rapidly in complexity, frequency, scale, and inflicted damage. DDoS...
SOC 2 Compliance for Unified Communications: Why it Matters and How to Ensure itJuly 10, 2019 | Matthew Marion The financial services industry is no stranger to the increasing threat of security breaches. In fact, financial service firms experience cybersecurity attacks 300 times more frequently than businesses in other industries, and that rate is...
Continuous Quality Improvements: Creating a Virtuous Cycle to Drive Financial GrowthApril 17, 2019 | Windstream Enterprise Banks and credit unions can create a virtuous cycle of continuous quality improvements (CQI) for the customer experience (CX) if they focus on three key components—customer needs, data integration and network connectivity. Continuously working to...
DDoS Attacks Are Escalating and Financial Institutions are Especially VulnerableFebruary 11, 2019 | Windstream Enterprise Distributed Denial of Service (DDoS) attacks—in which cyber criminals take down an enterprise’s website or internet connection by flooding it with large volumes of traffic—are increasing rapidly in complexity, frequency, scale, and inflicted damage. DDoS...
How Technology is Changing the Banking Payment EcosystemNovember 27, 2018 | Windstream Enterprise Times are changing—and the banking payments ecosystem is evolving with new challengers. Innovation and next-gen technologies are set to give a shifting base of consumers more options. In fact, 68% of Gen Z consumers are...
Fintechs and the Digital Banking Experience Part 2October 2, 2018 | Windstream Enterprise In part 1 of this series, we explored how customers today are pushing the boundaries of digital innovation for the banking industry—and as part of the transformation, how fintechs (financial technology companies) play a catalyst...
Fintechs and the Digital Banking Experience Part 1September 4, 2018 | Windstream Enterprise Customers today are pushing the boundaries of digital innovation for the banking industry, and banking organizations are paying attention. In fact, according to industry research, banking executives’ strategic priorities are: 71% redesign/enhance digital experience for...
Banking Spotlight: How Customer Experience Affects Growth, and Why Banks Should Take NoticeApril 25, 2018 | Windstream Enterprise In banking, your customer experience (CX) program is a pivotal factor for growth – or stagnation. In fact, one of the most pervasive market challenges in banking is customer centricity and how to transform this...
Benchmark Testimonial: Guest Experience with a Hospitality SolutionFebruary 13, 2018 | Windstream Enterprise Find out why Benchmark, a nationwide hotel management company, chose Windstream Enterprise to be their single point of contact for a converged voice and data network solution and property-wide high-speed Internet access for guests and...