Retail

More and more consumer businesses are turning to voice commerce to better serve their customers. Here are three industry findings that explain how this is happening.

Discover the most pressing industry trends shaping the future of retail in this thorough recap of NRF Retail Converge 2021.

A survey conducted by Windstream Enterprise discovered the top 3 industry trends accelerating consumer businesses in the post-pandemic recovery.

Heat mapping via WiFi and IP cameras have started to revolutionize the retail industry, offering innovative ways to monitor and track consumer behavior. Learn how to get started.

Live messaging and chatbots allow retailers to be agile and handle an influx of service requests while lowering costs—and increase the opportunities to generate additional revenue.

It’s no secret that the COVID-19 pandemic has created a lot of challenges, especially for the restaurant industry. Widespread shutdowns of dining facilities followed by staffing issues, supply chain disruption and health risks all forced...

The recent launch of live chat for OfficeSuite UC® Contact Center Services (CCS) was a welcomed announcement for many small to medium-sized contact centers looking to scale and reach more customers with the same resources. And why not?...

Many states are now re-opening their economies—challenging retailers and restaurant operators to adapt their locations to meet public safety mandates. To understand those challenges, I spoke to Windstream Enterprise Retail customers about their plans for...

In my previous post, I talked about the steps you can take today to help your retail business stay afloat during the economic and social tsunami of COVID-19. While it may seem far away, the...

As someone who spends a lot of time consulting with retail leaders—and a former retail operator myself—I’ve thought about what you can do to keep business going during the pandemic. Whether you run a store,...