What’s in store for the future of brick-and-mortars?What’s in store for the future of brick-and-mortars?October 7, 2021 | Grant Harland | 4 min read What is the purpose of brick-and-mortar stores today and what role will they play in the future of retail? Learn what’s driving retailers closer to the answer.
Hey Siri, how is voice commerce influencing the future of consumer business?July 29, 2021 | Grant Harland More and more consumer businesses are turning to voice commerce to better serve their customers. Here are three industry findings that explain how this is happening.
4 trends shaping the high-tech, high-touch future of retailJuly 8, 2021 | Grant Harland Discover the most pressing industry trends shaping the future of retail in this thorough recap of NRF Retail Converge 2021.
What’s in store for the future of brick-and-mortars?October 7, 2021 | Grant Harland What is the purpose of brick-and-mortar stores today and what role will they play in the future of retail? Learn what’s driving retailers closer to the answer.
Hey Siri, how is voice commerce influencing the future of consumer business?July 29, 2021 | Grant Harland More and more consumer businesses are turning to voice commerce to better serve their customers. Here are three industry findings that explain how this is happening.
4 trends shaping the high-tech, high-touch future of retailJuly 8, 2021 | Grant Harland Discover the most pressing industry trends shaping the future of retail in this thorough recap of NRF Retail Converge 2021.
3 industry trends that are defining the future of consumer businessJune 28, 2021 | Grant Harland A survey conducted by Windstream Enterprise discovered the top 3 industry trends accelerating consumer businesses in the post-pandemic recovery.
Why retailers should use WiFi and IP Camera heat mappingMay 7, 2021 | Travis Mininger Heat mapping via WiFi and IP cameras have started to revolutionize the retail industry, offering innovative ways to monitor and track consumer behavior. Learn how to get started.
Retail contact centers benefit from increased agility with live messaging and chatbot functionalityDecember 18, 2020 | Grant Harland Live messaging and chatbots allow retailers to be agile and handle an influx of service requests while lowering costs—and increase the opportunities to generate additional revenue.
Serving up stats: How restaurants are increasing network security and delivering results amid a pandemicNovember 11, 2020 | Windstream Enterprise It’s no secret that the COVID-19 pandemic has created a lot of challenges, especially for the restaurant industry. Widespread shutdowns of dining facilities followed by staffing issues, supply chain disruption and health risks all forced...
The secret to live chat: It’s only as good as the agents who operate itOctober 30, 2020 | Matthew Marion The recent launch of live chat for OfficeSuite UC® Contact Center Services (CCS) was a welcomed announcement for many small to medium-sized contact centers looking to scale and reach more customers with the same resources. And why not?...
COVID-19 Checklist for Retailers, Part 3: How to take the fear out of reopeningJune 4, 2020 | Jeffrey Neville Many states are now re-opening their economies—challenging retailers and restaurant operators to adapt their locations to meet public safety mandates. To understand those challenges, I spoke to Windstream Enterprise Retail customers about their plans for...
COVID-19 Checklist for Retailers, Part 2: 5 big ways business will changeMay 1, 2020 | Jeffrey Neville In my previous post, I talked about the steps you can take today to help your retail business stay afloat during the economic and social tsunami of COVID-19. While it may seem far away, the...