Retail

Live messaging and chatbots allow retailers to be agile and handle an influx of service requests while lowering costs—and increase the opportunities to generate additional revenue.

It’s no secret that the COVID-19 pandemic has created a lot of challenges, especially for the restaurant industry. Widespread shutdowns of dining facilities followed by staffing issues, supply chain disruption and health risks all forced...

The recent launch of live chat for OfficeSuite UC® Contact Center Services (CCS) was a welcomed announcement for many small to medium-sized contact centers looking to scale and reach more customers with the same resources. And why not?...

Many states are now re-opening their economies—challenging retailers and restaurant operators to adapt their locations to meet public safety mandates. To understand those challenges, I spoke to Windstream Enterprise Retail customers about their plans for...

In my previous post, I talked about the steps you can take today to help your retail business stay afloat during the economic and social tsunami of COVID-19. While it may seem far away, the...

As someone who spends a lot of time consulting with retail leaders—and a former retail operator myself—I’ve thought about what you can do to keep business going during the pandemic. Whether you run a store,...

Every January, the National Retail Federation (NRF) holds its Big Show at the Jacob Javits Center in New York. It’s 4 days’ worth of collaboration and idea sharing for retailers, industry thought leaders and technology...

Despite the breathtaking speed and impact of the e-commerce revolution, physical stores still play a vital role in the buying journey. While consumers will use their mobile devices to research and compare goods, they still...

The holiday season is second to none for retailers—and 2019 is shaping up to be promising.  According to Deloitte’s latest holiday retail forecast, this season’s sales are projected to top $1.1 trillion, with e-commerce sales...

Success isn’t solely defined by providing a great customer experience, it’s also measured by providing a customer experience that’s better than what your competitors are offering. This is especially true in industries like retail where...