Retail contact centers benefit from increased agility with live messaging and chatbot functionalityDecember 18, 2020 | Grant Harland | 4 min read Live messaging and chatbots allow retailers to be agile and handle an influx of service requests while lowering costs—and increase the opportunities to generate additional revenue.
Serving up stats: How restaurants are increasing network security and delivering results amid a pandemicNovember 11, 2020 | Windstream Enterprise It’s no secret that the COVID-19 pandemic has created a lot of challenges, especially for the restaurant industry. Widespread shutdowns of dining facilities followed by staffing issues, supply chain disruption and health risks all forced...
The secret to live chat: It’s only as good as the agents who operate itOctober 30, 2020 | Matthew Marion The recent launch of live chat for OfficeSuite UC® Contact Center Services (CCS) was a welcomed announcement for many small to medium-sized contact centers looking to scale and reach more customers with the same resources. And why not?...
Retail contact centers benefit from increased agility with live messaging and chatbot functionalityDecember 18, 2020 | Grant Harland Live messaging and chatbots allow retailers to be agile and handle an influx of service requests while lowering costs—and increase the opportunities to generate additional revenue.
Serving up stats: How restaurants are increasing network security and delivering results amid a pandemicNovember 11, 2020 | Windstream Enterprise It’s no secret that the COVID-19 pandemic has created a lot of challenges, especially for the restaurant industry. Widespread shutdowns of dining facilities followed by staffing issues, supply chain disruption and health risks all forced...
The secret to live chat: It’s only as good as the agents who operate itOctober 30, 2020 | Matthew Marion The recent launch of live chat for OfficeSuite UC® Contact Center Services (CCS) was a welcomed announcement for many small to medium-sized contact centers looking to scale and reach more customers with the same resources. And why not?...
COVID-19 Checklist for Retailers, Part 3: How to take the fear out of reopeningJune 4, 2020 | Jeffrey Neville Many states are now re-opening their economies—challenging retailers and restaurant operators to adapt their locations to meet public safety mandates. To understand those challenges, I spoke to Windstream Enterprise Retail customers about their plans for...
COVID-19 Checklist for Retailers, Part 2: 5 big ways business will changeMay 1, 2020 | Jeffrey Neville In my previous post, I talked about the steps you can take today to help your retail business stay afloat during the economic and social tsunami of COVID-19. While it may seem far away, the...
COVID-19 Checklist for Retailers, Part 1: Are you doing these 4 things?April 24, 2020 | Jeffrey Neville As someone who spends a lot of time consulting with retail leaders—and a former retail operator myself—I’ve thought about what you can do to keep business going during the pandemic. Whether you run a store,...
2020 NRF recap: The continuing evolution of retailFebruary 14, 2020 | Jeffrey Neville Every January, the National Retail Federation (NRF) holds its Big Show at the Jacob Javits Center in New York. It’s 4 days’ worth of collaboration and idea sharing for retailers, industry thought leaders and technology...
NRF 2020: Discover the state of retail and beyondJanuary 15, 2020 | Jeffrey Neville Despite the breathtaking speed and impact of the e-commerce revolution, physical stores still play a vital role in the buying journey. While consumers will use their mobile devices to research and compare goods, they still...
The Express Lane: Helping Our Retail Customers ThriveNovember 6, 2019 | Elizabeth Orth The holiday season is second to none for retailers—and 2019 is shaping up to be promising. According to Deloitte’s latest holiday retail forecast, this season’s sales are projected to top $1.1 trillion, with e-commerce sales...
Leveraging Cloud-based Analytics to Understand Customer BehaviorsJune 11, 2019 | Travis Mininger Success isn’t solely defined by providing a great customer experience, it’s also measured by providing a customer experience that’s better than what your competitors are offering. This is especially true in industries like retail where...