The secret to live chat: It’s only as good as the agents who operate itOctober 30, 2020 | Matthew Marion | 4 min read The recent launch of live chat for OfficeSuite UC® Contact Center Services (CCS) was a welcomed announcement for many small to medium-sized contact centers looking to scale and reach more customers with the same resources. And why not?...
5 ways to evolve IT digital experienceAugust 26, 2020 | Stephen Farkouh Enterprise IT has reached an inflection point: for the first time in memory, innovation in the consumer space is driving user expectations in the corporate world. As consumers, we expect information and control at our...
Top 5 Things Slowing Down your NetworkApril 18, 2018 | Michael Flannery SMB/Mid-Market Spotlight: The top 5 things slowing down your network A customer walks into your office and while they’re waiting, they attempt to access WiFi. They manage to get online, but complain your Internet is...
The secret to live chat: It’s only as good as the agents who operate itOctober 30, 2020 | Matthew Marion The recent launch of live chat for OfficeSuite UC® Contact Center Services (CCS) was a welcomed announcement for many small to medium-sized contact centers looking to scale and reach more customers with the same resources. And why not?...
5 ways to evolve IT digital experienceAugust 26, 2020 | Stephen Farkouh Enterprise IT has reached an inflection point: for the first time in memory, innovation in the consumer space is driving user expectations in the corporate world. As consumers, we expect information and control at our...
Top 5 Things Slowing Down your NetworkApril 18, 2018 | Michael Flannery SMB/Mid-Market Spotlight: The top 5 things slowing down your network A customer walks into your office and while they’re waiting, they attempt to access WiFi. They manage to get online, but complain your Internet is...