Technology is constantly driving evolution within the hospitality industry. Hotel operations are drastically different than what they were just five years ago. In order to remain competitive, hoteliers need to understand how technology is changing the space and how to incorporate these new tools into their hotel communication strategy.
is critical to the guest experience. While the use of email and social media has
increased in recent years, hoteliers know all too well that certain tasks are better
performed in person or over the phone. Customers, on the other hand, are increasingly
interacting with hotels across multiple touch points, including the web, mobile
apps and call centers, where they expect the same level of service across every
channel used. Maintaining consistency across all channels must be a priority.
a communications infrastructure to meet these new demands can seem like a
daunting proposition, especially if a property has multiple locations. Some
hoteliers prefer a fully-managed, hosted solution that is dependable and is a
good value, while others want the ability to control features and make network
changes on a dime.
you’ve already decided to implement a new communications solution, or you are contemplating
it as a possibility, there are five key components to look for and consider.
Meeting your guests’ digital demands can put new stresses on your IT organization. If you’re unsure of which path to take, Windstream Enterprise has the expertise and solutions to meet your current and future needs—just reach out, we’d be happy to help.
Chuck Flaherty is vice president of solution engineering and cloud for Windstream Enterprise where he leads the Advanced Cloud Communication team. With more than 30 years’ experience in the industry, he and his team are responsible for providing technical UCaaS/CCaaS sales and support across the U.S. with a focus on positioning Windstream as a leader in the massive growth in cloud migration especially in the commercial business and hospitality industries.
Prior to joining Windstream Enterprise, Flaherty held increasingly responsible positions as vice president and general manager at network and broadband services providers PAETEC, US LEC (now part of Windstream) and Net2000 Communications.
Flaherty holds Bachelor of Arts degrees in Business Administration and Marketing from The George Washington University School of Business.
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