2018 Milestones Are a Win for Our Customers

by Layne Levine, President Windstream Enterprise & Wholesale
January 15, 2019

When we introduced Windstream Enterprise (WE) at the start of 2018, I talked about digital transformation creating a huge opportunity for providers to help customers that other service providers were largely ignoring. I promised that WE would serve as the network partner businesses expect but rarely find—a “customer-focused, agile, responsive and trusted advisor committed to helping them connect, transform and elevate their business.”

I’m happy to say we made great strides in fulfilling that promise by hitting a number of aggressive milestones in 2018.

2018 Windstream Enterprise milestones are a win for our customers

SD-WAN

Last July, Windstream Enterprise announced that within its first year, our SD-WAN solution had already been purchased by more than 1,000 customers—making us the lead player in the highly promising SD-WAN market. That momentum has since accelerated, reaching over 1,600 signed customers before the end of 2018.

Those sales reinforced that the SD-WAN core competency we developed is truly resonating with customers as they pursue digital transformation. The media noticed, too: In September, TMC named our SD-WAN Concierge solution a “2018 Internet Telephony SD-WAN Product of the Year” award winner.

Further on the 2018 SD-WAN front, our solution met the standards for Payment Card Industry Data Security Standard (PCI DSS) Version 3.2 Compliance, which helps customers who process credit cards achieve and maintain their own PCI compliance. We also introduced SD-WAN Cloud Connect, to deliver highly secure, private, dedicated access to leading third-party cloud ecosystems.

UCaaS

Just last month, WE surpassed 500,000 seats for our cloud-based unified communications as a service (UCaaS) solutions. As more and more businesses made the move to the cloud, our solution provided the exceptional visibility, control, and speed of delivery they required.

On the way to that milestone, TMC named WE’s XCaaS Powered-by-Avaya a 2018 “Unified Communications Product of the Year” award winner. We also enhanced our contact center as a service (CCaaS) solution to deliver full omni-channel capabilities including the ability to seamlessly link customer contacts across voice, digital, and open-media channels.

Fixed wireless

In September, WE announced that our hybrid fiber-wireless capabilities are now available in more than 50 major metropolitan markets coast-to-coast, with a footprint covering over 350,000 pre-qualified enterprise businesses.

This is an especially big deal for enterprises needing secure connectivity with the absolute minimal downtime achievable. Our fixed wireless solution complements and operates in parallel to WE’s 150,000-mile core fiber footprint, delivering faster connection speeds than copper—from 1.5 Mbps to 5 Gbps—with service-delivery lead times of under 45 days.

Moving forward

In 2019, Windstream Enterprise will continue its aggressive drive to assist businesses of all sizes with their digital transitions and initiatives. I don’t want to pre-announce solutions, but you’ll see new offerings and enhancements which keep our customers at the core of everything we do, through greater network visibility, greater ease in controlling network infrastructure, and a marriage of technical excellence with operational streamlining. It’s going to be a very exciting year for WE and our customers—stay tuned for new milestones to come.