With this year’s restaurant technology conference MURTEC behind us, I’ve had some time to reflect on my many conversations with industry technology vendors and restaurant operators. A key takeaway this year—is a clear shift in the dining guest journey. What was once considered a point of differentiator has now become table stakes. In fact, digital and mobile technology investments are no longer means for success—but required for survival.
Below are six areas we expect to see prioritized for restaurant chains and operators in 2019.
The overarching message was clear from guests, vendors, and operators—digital transformation is critical for today’s hyper-competitive restaurant operations. One thing is for sure, if you aren’t moving fast enough toward this revolution—you will have a hard time keeping up with the industry, your guests, and your competition.
Scott Langdoc is the Senior Vice President and Practice Lead at BRP Consulting and has 28 years of management and technology experience, including as a retail and hospitality IT executive, store systems vendor technology leader, industry strategy consultant, and global market research analyst. Scott has held retail and non-retail CIO positions, including Raley’s Supermarkets, PDQuick, and USCS International. He was CTO at retail vendors Fujitsu Retail and ParTech, Inc. He ran the retail industry practices at AMR Research (acquired by Gartner) and founded both IDC’s global retail practice and the strategic consultancy firm RetailCENTRIC. He specializes in strategic planning, cloud transitions, N-channel technology architectures, customer-facing systems, food safety, and consumer engagement.
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