The Express Lane: Helping Our Retail Customers Thrive

by Elizabeth Orth
November 05, 2019

The holiday season is second to none for retailers—and 2019 is shaping up to be promising.  According to Deloitte’s latest holiday retail forecast, this season’s sales are projected to top $1.1 trillion, with e-commerce sales expected to grow 14 to 18 percent, up from 11.2 percent in 20181. Competition amongst retailers is fierce. Consumers today expect convenience, seamless transactions, rapid delivery, attractive pricing and great customer service. To keep pace with these demands, retailers are investing in technology that boosts efficiency, improves engagement and differentiates the customer experience. With these advancements, comes the increased reliance on network performance. This is where we come in.

Helping retail customer experience

Our commitment to success

We know how critical network performance is to the customer journey and your sales, especially during the holidays. From POS systems, to in-store WiFi, to customer communications, to inventory and order management, all things network‑connected are required for success. With decades of retail customer experience, a portfolio of innovative networking services, and a team of true retail experts, we help thousands of retail customers deliver a superior customer experience every single day.

Our goal: to maximize network performance and reliability and minimize disruption. That is why from midnight on Friday, November 22nd through Saturday, January 4th, Windstream Enterprise will enforce a moratorium on all network upgrades. This is done to help avoid network slowdowns and interruptions on the busiest shopping days*. We call it the “Express Lane Program”.

While our repair and support specialists and network operations centers are staffed 24/7 year-round, we will increase staff coverage on those key dates, as well as expedite the resolution of any issues that arise. It’s all about helping you deliver a superior customer experience when it matters most.

If you have any questions, please feel free to contact Windstream Enterprise customer support at 800.600.5050.

We wish you all a prosperous and joyful holiday season.

*Excludes emergency maintenance required to maintain the health of the Windstream Enterprise network