The holiday season is second to none for retailers—and 2019 is
shaping up to be promising. According to
Deloitte’s latest holiday retail forecast, this
season’s sales are projected to top $1.1 trillion, with e-commerce sales expected to grow 14 to 18 percent, up from
11.2 percent in 20181. Competition amongst retailers is fierce. Consumers
today expect convenience, seamless transactions, rapid delivery, attractive
pricing and great customer service. To keep pace with these demands, retailers
are investing in technology that boosts efficiency, improves engagement and differentiates
the customer experience. With these
advancements, comes the increased reliance on network performance. This is
where we come in.
Our commitment to success
know how critical network performance is to the customer journey and your sales,
especially during the holidays. From POS systems, to in-store WiFi, to customer communications, to inventory and order management, all things network‑connected
are required for success. With decades of retail customer experience, a portfolio
of innovative networking services, and a team of true retail experts, we help
thousands of retail customers deliver a superior customer experience every
Our goal: to maximize network
performance and reliability and minimize disruption. That is why from midnight
on Friday, November 22nd through Saturday, January 4th, Windstream
Enterprise will enforce a moratorium on all network upgrades. This is done to help
avoid network slowdowns and interruptions on the busiest shopping days*. We call
it the “Express Lane Program”.
While our repair and support specialists
and network operations centers are staffed 24/7 year-round, we will increase
staff coverage on those key dates, as well as expedite the resolution of any
issues that arise. It’s all about helping you deliver
a superior customer experience when it matters most.
you have any questions, please feel free to contact Windstream Enterprise
customer support at 800.600.5050.
We wish you all a prosperous and joyful holiday season.
Elizabeth Orth is the Senior Vice President of Customer Care and Service Assurance for Windstream Enterprise where she oversees customer care and repair. Elizabeth joined Windstream in 2017 via the acquisition of EarthLink where she served as the Chief Customer Officer. Elizabeth has more than twenty years of experience in customer support leadership roles in the telecom space and is a graduate of Wittenberg University where she received a degree in History and Political Science.
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