A Holiday Promise for All Windstream Enterprise Retail Customers

by Rick Hausman
November 06, 2018

If your organization could have anything you wish for this holiday season, what would it be?

1. A year-over-year sales increase?

2. A network that never lets you down?

3. A believable Santa Claus for the kids?

The first wish is probably your number one, and there’s an excellent chance you’ll get your wish this year. The National Retail Federation is forecasting the strongest ever holiday retail sales numbers, with an average sales increase of 4.3 to 4.8 percent over 2017. On behalf of Windstream Enterprise, our wish is that your organization exceeds these numbers!

Windstream Enterprise superior network performance for retail customers this holiday season.

Let Windstream Enterprise help with your second wish. We understand how much your holiday sales depend on strong network performance. From POS systems and inventory management to in-store Wi-Fi and SD-WAN optimization, all things network‑connected are critical to maximum holiday performance.

As for Santa, I know everyone interviews candidates carefully, but you’re probably covered there as well. My own kids have never met a Santa who wasn’t the real thing. It’s all about believing.

For our part this holiday season, Windstream Enterprise will make sure your network performs like a champ through it all, in three important ways.

Our gift to you: Introducing our new Express Lane program

From midnight on Friday, Nov. 16 through midnight Friday, Jan. 4, the network professionals at Windstream Enterprise will be all-hands-on-deck with our new Express Lane program, which features three key components:

  • Reliable network performance. During the Express Lane period, Windstream Enterprise will implement a moratorium on all network upgrades, which will avoid network slowdowns and interruptions during this busy shopping period. In other words, we’re here to help you with your most pressing needs. For those general issues that can wait, we’ll tend to those once everything is back to normal after the holidays*.
  • 24/7 staffing with Windstream Enterprise Service Assurance technicians and support specialists.
  • Expedited resolution of any issue that arises.

It’s all about helping you deliver a superior customer experience when it matters most.

If you have any questions, please use the following contacts:

Windstream Enterprise customer support: 800.600.5050
Heritage Earthlink customer support: 800.352.2731
Heritage Broadview Networks customer support: 800.276.2384

We wish you all safe and prosperous holiday season.

*Excludes emergency maintenance required to maintain the health of the Windstream Enterprise network