When we introduced Windstream Enterprise (WE) at the start of 2018, I talked about digital transformation creating a huge opportunity for providers to help customers that other service providers were largely ignoring. I promised that WE would serve as the network partner businesses expect but rarely find—a “customer-focused, agile, responsive and trusted advisor committed to helping them connect, transform and elevate their business.”
I’m happy to say we made great strides in fulfilling that promise by hitting a number of aggressive milestones in 2018.
Last July, Windstream Enterprise announced that within its first year, our SD-WAN solution had already been purchased by more than 1,000 customers—making us the lead player in the highly promising SD-WAN market. That momentum has since accelerated, reaching over 1,600 signed customers before the end of 2018.
Those sales reinforced that the SD-WAN core competency we developed is truly resonating with customers as they pursue digital transformation. The media noticed, too: In September, TMC named our SD-WAN Concierge™ solution a “2018 Internet Telephony SD-WAN Product of the Year” award winner.
Further on the 2018 SD-WAN front, our solution met the standards for Payment Card Industry Data Security Standard (PCI DSS) Version 3.2 Compliance, which helps customers who process credit cards achieve and maintain their own PCI compliance. We also introduced SD-WAN Cloud Connect, to deliver highly secure, private, dedicated access to leading third-party cloud ecosystems.
Just last month, WE surpassed 500,000 seats for our cloud-based unified communications as a service (UCaaS) solutions. As more and more businesses made the move to the cloud, our solution provided the exceptional visibility, control, and speed of delivery they required.
On the way to that milestone, TMC named WE’s XCaaS Powered-by-Avaya a 2018 “Unified Communications Product of the Year” award winner. We also enhanced our contact center as a service (CCaaS) solution to deliver full omni-channel capabilities including the ability to seamlessly link customer contacts across voice, digital, and open-media channels.
In September, WE announced that our hybrid fiber-wireless capabilities are now available in more than 50 major metropolitan markets coast-to-coast, with a footprint covering over 350,000 pre-qualified enterprise businesses.
This is an especially big deal for enterprises needing secure connectivity with the absolute minimal downtime achievable. Our fixed wireless solution complements and operates in parallel to WE’s 150,000-mile core fiber footprint, delivering faster connection speeds than copper—from 1.5 Mbps to 5 Gbps—with service-delivery lead times of under 45 days.
In 2019, Windstream Enterprise will continue its aggressive drive to assist businesses of all sizes with their digital transitions and initiatives. I don’t want to pre-announce solutions, but you’ll see new offerings and enhancements which keep our customers at the core of everything we do, through greater network visibility, greater ease in controlling network infrastructure, and a marriage of technical excellence with operational streamlining. It’s going to be a very exciting year for WE and our customers—stay tuned for new milestones to come.
Layne Levine is president of Windstream Enterprise & Wholesale. He is responsible for overseeing sales, financial performance, marketing, field technicians, service delivery and customer care and repair for the company’s enterprise, mid-market/commercial markets and wholesale segments. He also oversees the company’s channel program, including Value-Added Resellers (VARs), agents, Managed Service Providers (MSPs) and system integrators.
Levine has worked in the telecom industry for more than 25 years, most recently as chief revenue officer at GTT, which provides cloud networking services to multinational customers. In that role, Levine led the company’s revenue growth initiatives worldwide, targeting global carriers and multinational enterprises and developing its emerging channel strategy. Previously he was the executive vice president for GTT’s Americas division, managing the sales and customer operations efforts for North and South America.
Prior to joining GTT, Levine was senior vice president of sales at Alpheus Communications. Before that he was senior vice president of retail sales for Deltacom/EarthLink. Levine also has held leadership positions at Airband Communications, Level 3 Communications and Broadwing Communications.
Levine has a Bachelor of Arts from Texas Tech University.
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