To compete and succeed in our now digital age, businesses are needing to leverage integrated tools that can empower a remote and mobile workforce, improve collaboration and increase engagement with customers. With IDC predicting that 72% of the U.S. workforce will be mobile by next year, there is no time like the present for businesses to evaluate more flexible communication options. Providers are embracing this demand by offering cloud-based unified communications as a service (UCaaS) solutions that can deliver the advanced functionality today’s businesses require.
Despite the many benefits, the thought of starting entirely from scratch with a new system can be daunting. Talk to your existing provider about a migration plan, as it’s possible that you may be able to leverage your existing solutions and investments as you migrate to a cloud-based UCaaS solution that can better meet your evolving needs.
Tom Daniel, director – product management for Windstream Enterprise has overall product management responsibility for its UCaaS and CCaaS service offerings, setting the direction of the product portfolio and ensuring the services continue to meet the ever-changing demands of customers. Tom joined Windstream in April 2016, bringing with him over twenty years of experience in the technology services industry. Most recently, Tom spent 11 years at Verizon where he held various product management/development and marketing roles with responsibility for several of their advanced communications service offerings including managed Unified Communications and Collaboration and UCCaaS. Prior to Verizon, Tom was president of a regional VAR which specialized in providing network integration and remote monitoring services to customers in the SMB market.
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