Driving a Best-in-Class UCaaS/CCaaS Customer Experience with Avaya

by Austin Herrington
December 19, 2017

UCaaS is one of the most transformational cloud based enterprise applications companies can adopt and see a rapid return on investment. The path to making that move can vary widely according to their size/user base, geographic dispersion, and of course the legacy technology they currently rely on. For this reason, Windstream offers a number of different UCaaS options – and CCaaS/Contact Center as a Service options, too – to make sure we can provide every customer with a solution that we can tailor to their unique current and future needs.

Avaya EnagageWindstream has had a long relationship with Avaya, which has enabled us to offer our customers a true best-in-class experience, at both the IT and end user level. A topic we’ll be talking about next month at the upcoming Avaya ENGAGE event, in New Orleans, Jan. 28-31, 2018. Windstream’s sponsorship for the event reflects the shared goals of Avaya, the International Avaya User Group (IAUG) and Windstream to advance digital transformation and seize the exceptional customer experience opportunities that lie ahead.

Avaya’s Cloud Partner of the Year

How closely aligned are Avaya/IAUG and Windstream? At last year’s ENGAGE, Avaya named Windstream its “Cloud Partner of the Year,” a title we were honored to receive. Because it says a lot about our mutual commitment to driving transformation for customers in the cloud based integrated communications and collaboration space, In their announcement of the award, Avaya wrote:

As an Avaya Partner, Windstream has been a pioneer in the UC/CC-as-a-service market, with its first Powered-by-Avaya xCaaS (Aura) solution established in 2013. The company has been integral in migrating customers to Windstream/Avaya Cloud solutions and has a strong reputation for accelerating delivery of contact center solutions to meet customers’ fast-paced and rapidly changing business needs.

Moving into 2018, the benefits to our customers of our Avaya connection keep getting better. Windstream is currently putting the finishing touches on implementing Avaya’s Breeze and Oceana platforms which will offer our customers new functionality to further advance the way they do business, and enable them to deliver an even more engaging CX.

A smooth UCaaS/CCaaS migration is key

Hosting Avaya in the cloud offers a wealth of must-have benefits – including replacing capital-intensive investments with a cost-effective, flexible and scalable “pay-as-you-grow” OPEX solution. It also enables us to provide an “always on” Avaya environment which is critical during any type of cloud transformation initiative.

ENGAGE attendees looking to migrate their current premises-based systems to the cloud should plan on attending our breakout session, “Delivering a best-in-class customer experience and the underlying network required to deliver it.”

Connect with us at Engage

Windstream’s Avaya experts will also be on-deck at Engage booth #728 for one-on-one “Talk to the SMEs” discussions about making sure migration goes as smoothly as it should and can.

As ENGAGE draws nearer, we’ll share more info regarding our activities there. There’s a lot that you won’t want to miss. See you there!