The two primary drivers for digital transformation are the twin quests for efficiency and economy, pursued by both end customers and the businesses that serve them.
Purchasers save a tremendous amount of time and money shopping online with their PCs, tablets and smartphones. The gains and savings they realize over traditional shopping continue to fuel steady increases in digital purchasing.
Businesses respond to this trend with digital conveniences that accommodate their customers’ needs, while simultaneously enabling them to serve those customers more efficiently and economically. Those gains fuel businesses’ ongoing enthusiasm for digital transformation.
Digital Transformation is a win-win for all, unless of course…
Because these gains overlap, digital transformation is a clear win-win for both customers and businesses – unless, that is, the customer experience with the contact center takes a step backwards in the process. Responsibility for avoiding that possibility rests in large part with CCaaS toolsets. One of the leading solutions is Avaya’s Oceana, which recently earned 4.6 out of 5 stars in a UC Today review that gave it a full 5 stars for user experience.
Oceana will of course be front and center at Avaya ENGAGE – as will Windstream’s Oceana implementation, which provides the smoothest Oceana migration available.
The Oceana customer contact center advantage
Avaya Oceana delivers the experience customers expect across all communication channels. Built on the Avaya Breeze platform, this multimedia, multitouch contact center solution makes it simple for end customers to use whichever channel they want for interaction. It also unifies the customer experience across all digital channels and devices, saving time for both customers and agents – and making both happier in the process.
Context-aware, proactive, personalized and analytical, Oceana enables a complete 360° view of the customer journey across all touch points and interactions.
The Windstream Enterprise/Oceana implementation advantage
Windstream – selected by Avaya as its 2016 “Cloud Partner of the Year” – will unveil our latest Avaya Oceana implementation at this year’s ENGAGE.
Be sure to visit us at ENGAGE booth #728 to learn about the many benefits of hosting Oceana in the cloud, including the replacement of capital-intensive investments with an economical and scalable CCaaS OPEX solution that helps you keep pace with technology improvements without excessive accompanying CAPEX costs.
As an added bonus, Windstream Oceana experts will offer personal advice on making the migration super-smooth – information we’ll also share in our breakout session on Tuesday, Jan. 30 at 10:45am, “Delivering a best-in-class customer experience and the underlying network required to deliver it.”
Avaya ENGAGE is nearly here!
Windstream’s Avaya Oceana implementation is as big a deal for us as we believe it will be for our customers – and their customers, as well. With just days to go until the conference, it’s time to cement your plans to see us at the show. We promise a very rewarding time for all.
Austin Herrington is Vice President of Enterprise Voice Product Management for Windstream. He oversees Windstream’s enterprise product strategy and roadmap. He and his team develop, manage and market advanced products and services offered to customers nationwide, executing programs to help businesses achieve a perpetual state of winning. He was previously director of product management responsible for Windstream’s Internet portfolio and value-added services. Prior to joining Windtstream in 2006, Herrington was director of product management for Alltel. He holds an MBA from the University of Arkansas’ Sam M. Walton College of Business.