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    A person wearing an apron is standing behind a counter, assembling a box. Nearby are a tablet, a monitor, and a lamp. The wall has two black light fixtures and brown paper on a roll.

    New Invoice Product Descriptions

    Windstream is standardizing how product descriptions appear on your invoice.

    Use the key below for details. This is an ongoing initiative; the list will be expanded as more categories are identified; therefore, we encourage you to bookmark this page and check back often for upcoming changes.

    As a reminder, there is no impact to your service, terms and conditions, and/or pricing as a result of this initiative.

    Effective
    Date    		Product
    Name    		Current
    Product Description    		New
    Product Description
    September 1, 2024







    		Toll-Free800 MONTHLY SERVICE FEE800 Number800 Numbers – New,Existing,Ported800 Numbers-New, existing and ported800Services: 800 #s800Services: Toll Free Numbers8XX –8XX – PRIs8XX – Toll Free8XX – Toll Free NumberBasic Feature Bundle: Toll Free NumbersBasic Feature Bundle: Toll Free Numbers NuPackBUS ONE TOLL FREE SERVICEBusiness Inbound 8xx: Toll Free ServiceCaller IDFeature Package: 800 Numbers-New, existing and portedFeature Package: Toll Free NumbersHosted Enhanced Feature Bundle: 800 Numbers-New, existing and portedLONG DISTANCE: 800 NUMBER FEELONG DISTANCE: 800 NUMBER FEE-3 FREELONG DISTANCE: 800 NUMBER MONTHLY FEELONG DISTANCE: 800 NUMBERS FEE – 10 FREELONG DISTANCE: 800 PER LINE CHARGELONG DISTANCE: 800 PER LINE CHARGE/800 SERVICELONG DISTANCE: 800 SERVICELONG DISTANCE: 800/888 DA LISTING/WHITE PAGES 800 LISTINGLONG DISTANCE: ADDITIONAL 800 FEELONG DISTANCE: ADDITIONAL 800 NUMBER FEELONG DISTANCE: ADDITIONAL 800 NUMBERS FEELONG DISTANCE: ADDITIONAL 800 NUMBERS FEE X2LONG DISTANCE: ADDITIONAL 800 NUMBERS FEE X3LONG DISTANCE: ADDITIONAL 800 NUMBERS FEE X5LONG DISTANCE: ADDITIONAL TOLL FREE # X 4LONG DISTANCE: CARRIER ALLOCATION  8665832189LONG DISTANCE: CARRIER ALLOCATION  8666247806LONG DISTANCE: CARRIER ALLOCATION  8668796003LONG DISTANCE: CARRIER ALLOCATION  8669757316LONG DISTANCE: CARRIER ALLOCATION  8669757318LONG DISTANCE: CARRIER ALLOCATION  8777762427LONG DISTANCE: CARRIER ALLOCATION  8885462288LONG DISTANCE: INTRASTATE TOLL FREE SERVICELONG DISTANCE: MONTHLY TOLL-FREE SERVICE FEELONG DISTANCE: TOLL FREE # (1ST RESPORG)LONG DISTANCE: TOLL FREE DIRECTORY LISTINGLONG DISTANCE: TOLL FREE MONTHLY CHARGELONG DISTANCE: TOLL FREE NUMBERLONG DISTANCE: TOLL FREE NUMBER CHARGELONG DISTANCE: TOLL FREE SERVICE FEELONG DISTANCE: TOLL FREE SERVICE FEE N/CLONG DISTANCE: TOLL FREE SERVICE FEE N/C/TOLL FREE NUMBER FEELONG DISTANCE: TOLL FREE SERVICE FEE/TOLL FREE SERVICE FEE N/CLONG DISTANCE: TOLL FREE SERVICE, PER NUMBERLONG DISTANCE: TOLL FREE VANITY NUMBERLONG DISTANCE:Toll Free NumberLONG DISTANCE:Toll Free Number – FreeNuFeatures VoxIP: 800 Numbers – New,Existing,PortedNuFeatures: Toll Free NumbersNuPack: Toll Free NumbersNuStandards: Toll Free NumbersOTHER:Additional Toll Free NumberSMS Database Administration Fee (s)T1 Bundle: Toll Free NumbersTOLL FREE – MONTHLY RECURRINGToll Free / Gold NumberTOLL FREE NUMBERToll Free NumbersToll Free Numbers NuPackToll Free ServiceToll Free Service 800 992-0629Toll Free Service: Toll Free Monthly ChargeTOLL FREE SERVICE-FIDELITYToll-Free AccessVoice Services: 800 NumberVoice Services: 800 NumberVoice Services: 800 Numbers-New, existing and portedVoice Services: Toll Free Admin ChargeVoice Services: Toll Free Monthly Svc ChargeVoice Services: Toll Free NumbersVoice Services: Voice-LD OnlyVoxIP NuFeatures: 800 Numbers-New, existing and portedToll-Free Access Domestic
    August 30, 2024Internet6 Mbps Dedicated Internet Port
    ACCESS: ***
    Bandwidth
    Data Services: ***
    Dedicated DS3 Charge
    Dedicated Ethernet Charge
    Dedicated Fast Ethernet Charge
    Dedicated Gigabit Charge
    DyIA – 4 Voice + 1.5 Mbps Data
    DyIA T1 + 1.5 Mbps Data
    Dynamic IP Mixed Use Port Charge
    Ethernet Internet: Bandwidth
    FLEXLinx: VoxInternet
    Hosted Email Security & Hosted Web Security Charge
    INTEGRATED ACCESS: MEGAONE INTEGRATED PRI
    Internet
    Internet Bandwidth – ***
    Internet Bundle Charge
    Internet Charge
    Internet Port – WL TDM Charge
    Internet Port Charge
    Internet Service
    Internet Service – ***
    INTERNET: ***
    Interstate Data Mixed Use Access Port Charge
    Intrastate Data Mixed Use Access Port Charge
    MANAGED NETWORK SERVICES: MANAGED NETWORK SERVICES
    MANAGED SECURITY SERVICES: CORE AGGREGATION
    Mixed Use Circuit Charge
    PRIVATE DATA NETWORKING: ***
    Transport Custom
    VoxInternet
    VoxInternet Bandwidth
    VoxTransport    		Internet Service – *** Mb
    Example: Internet Service – 25Mb
    September 15, 2024MPLS VPNACCESS: ***
    Additional Web Space – 85 MB
    Data Services: ***
    Dynamic IP Mixed Use Port Charge
    Ethernet Internet: Virtual Private Network Bandwidth
    Internet Port Charge
    INTERNET: ***
    Interstate ***
    Intrastate ***
    Mixed Use Port ***
    MOBILE: ***
    MPLS VPN Service
    MPLS VPN Service – ***
    Netosphere Private Line: Netosphere Private Line Circuit
    PRIVATE DATA NETWORKING: ***
    UCaaS SIP Failover Charge
    Virtual Private Network Bandwidth
    VoxNET
    VoxPN – Point to Point: Basic Service    		MPLS VPN Service – *** Mb
    Example: MPLS VPN Service – 20 Mb
    September 15, 2024Internet24 Additional IP Addresses
    Additional Charges: IP Address Charge
    Additional IP Address: Basic Service
    Data Services: IP Addresses
    Data Services: Network Address Translation-NAT
    Feature Package: IP Addresses
    INTERNET: IP ADDRESS BLOCK – 5/MEGAONE INTEGRATED PRI
    INTERNET: IP ADDRESSES ***
    INTERNET: TRANSEDGE IP ADDRESSES
    IP Addresses
    IP Addresses ***
    IP Blocks LAN
    IP Blocks LAN – ***
    IPAddresses: IPAddresses Included
    MANAGED SECURITY SERVICES: ***
    PRIVATE DATA NETWORKING: ***    		IP Blocks LAN – /** – Block of ** Ips
    Example: IP Blocks LAN – /29 – Block of 8 IPs    
    October 1, 2024Federal Line Subscriber ChargeACCESS CHARGE PER FCC ORDER
    Advantage End User Port Costs Charge
    Advantage FSLC Charge
    END USER COMMON LINE CHARGE
    EUCL
    EUCL – PRI
    FCC ACCESS CHG CENTREX BUSINES
    Federal Access
    Federal Access Charge
    FEDERAL EUCL CHARGE
    Federal Subscriber Line Charge Fee
    FSLC
    FSLC – WL TDM Charge
    FSLC Charge
    INTERSTATE SUBSCRIBER LINE CHG
    LOCAL SERVICE: ***
    LOCAL: ***
    NETWORK USAGE FEE
    Single Line Federal Access Charge
    Unlmtd Local Business Line 3yr
    VoIP Federal Subscriber Line Charge
    VOIP FSLC Charge    		Federal Subscriber Line Charge
    October 1, 2024Remote Call ForwardAdvantage Remote Call Forward Line Charge
    Business Line
    Direct Trunk Overflow Charge
    LOCAL SERVICE: ***
    LOCAL: ***
    LONG DISTANCE: PILD
    Market Expansion/Remote Call Forward/Telebranch
    REMOTE CALL FORWARD 1ST PATH
    Remote Call Forward Path
    REMOTE CALL FORWARDING
    Remote Call Forwarding – Remote Call Forwarding Line
    REMOTE CALL FORWARDING BUS
    Remote Call Forwarding Charge
    Remote Call Forwarding: Remote Call Forwarding
    Remote Call Forwarding: Remote Call Forwarding First 5 Paths
    REMOTE CALL FWD – PER TALKPATH
    Virtual Call Forward Two Paths
    Voice Services: ***
    VoIP and Data Bundle: Remote Call Forward FX Line    		Remote Call Forward
    October 1, 2024POTSACCESS LINE BUSINESS
    ACCESS: ***
    ADC STAT LN 60 MOS 1-50 LNS
    ADC STAT LN MO/MO 1-50 LNS
    Advantage Business Lines Charge
    Advantage Centrex Line Charge
    Advantage Individual DID Number Charge
    Advantage Local Package Basic – PA Charge
    Advantage PBX Trunk Charge
    AUTO LOCATION ID UPDT-1000 LNS
    B1 GOVERNMENT VARIABLE RATE
    BASIC CALLING
    BASIC LINE
    Biz Pac Line
    BUS 1 PRTY USE SENSITIVE SRVC
    BUS LINE FLAT RATE SVC 3YR
    BUS LINE FLAT W/O LD – 5 YEAR
    BUS LINE MESSAGE – 3 YEAR
    BUS LINE MSG W/O LD – 5 YEAR
    BUS LOCAL SVC 1-9 LINES
    BUS LOCAL SVC 25-99 LINES
    BUS TALK ADVANTAGE 3 YR
    BUS TALK ESSENTIALS CITY 3YR
    BUSINESS 1 PTY MEASURED
    BUSINESS 1-PTY ROTARY
    BUSINESS ADDITIONAL LINE
    BUSINESS LINE
    BUSINESS LINE – NO CHARGE
    BUSINESS LINE CONTRACT RATE
    BUSINESS LINE MEASURED SVC 3YR
    BUSINESS LINE-CONTRACT RATE
    Business Lines
    BUSINESS MULTI-LINE
    BUSINESS MULTI-LINE VARIABLE
    BUSINESS PBX LINE
    BUSINESS TALK BASIC
    BUSINESS TALK EXT 3 YEAR VAR
    BUSINESS TALK EXT M2M VAR
    BUSINESS TALK VALUE
    CARRIER SURCHARGES: CLC – BTI BUSINESS MULTI LINE
    CENTREX 30 SFG
    CENTREX ADC LINE RATE
    CENTREX INTRAGROUP CALLING
    CENTREX LINE BUSINESS
    CENTREX NON-R 2-5 LINES
    CENTREX STATION KEY SYSTEM CO
    CENTREX STATION LINE
    CLEC CENTREX PBX LINE-60 MOS
    CLEC KEY LINE-VARIABLE
    COMM CALL ACCESS LN CENTREX B
    COMM PLUS ONE PARTY BUS
    COMMUNITY CALLER ACCESS LINE
    Complete Voice Business Line
    Complete Voice Business Line
    CTX ACC 2-25 LNS, 3YR
    CTX MULTI 1 YR CONT 26-50 LNS
    CTX MULTI 2 YR CONT 11-25 LNS
    CTX MULTI 3 YR CONT 101+ LNS
    CTX ST OF GA 3-6000 LN EA84MOS
    DIGITAL CENTREX GRP 1 2-4 YEAR
    DIGITAL CENTREX GRP 1-5+ YEARS
    DIGITAL CENTREX GRP 2-MONTHLY
    DIGITAL CENTREX LINE
    DIGITAL CENTREX LINE-BUSINESS
    Dynamic IP: Analog Line
    ESSEN BASIC – 3 YEAR VAR
    ESSEN BASIC PLUS 2 YEAR
    ESSEN UNLIMITED 3 YEAR
    ESSEN UNLIMITED 5 YEAR
    EXTENDED AREA CALLING SERVICE
    Flat ISDN BRI Line
    FLEXLinx: VoxVoice
    IBN EXCHANGE ACCESS GROUP 1
    IBN EXCHANGE ACCESS GROUP 3
    IBN RSP ACCESS GROUP 1
    IBS EXCHANGE ACCESS GROUP 3
    ICB CENTREX STATION
    KEY BUSINESS LINE
    KEY LINE CONTRACT RATE
    KEY LINE-CONTRACT RATE
    KEY SYSTEM LINE
    KEY SYSTEM LINE-BUSINESS
    Key System Preferred Package
    Key System Preferred Package Charge
    KEY TRUNK COMM CALL ACCESS LN
    KSL URBAN NON-ROTARY BUS
    Local DSO Line
    Local Line Price Adjustment
    Local Line Rate
    LOCAL SERVICE RATE
    LOCAL SERVICE: ***
    LOCAL:***
    Net Plus: Line Service
    NetPlus 3: Basic Service
    NetPlus 3: Local DSO Line
    NetPlus NP3: Basic Service
    NetPlus NP3: Line Service
    NetPlus: Line Service
    OneLine Preferred Package
    OneLine Preferred Package Charge
    OTHER:Add’l Directory Listing
    OTHER:Centrex Centranet Addl NARS
    PABX COMMUNITY CALL ACCESS LN
    PBX LINE-BUSINESS
    POTS Line
    POTS Line Charge – POTS Line
    Premium Preferred Package
    RESIDENTIAL LINE
    RING PLUS ONE NUMBER
    RING+ ADDITIONAL LINE ID
    SERVICE ACCESS LINE
    Simple Preferred Package
    Simple Preferred Package Charge
    Simple Preferred Select Package
    Simple Preferred Select Package Charge
    Small Business Solutions: Local DSO Line
    T1 BUNDLE BUSINESS LINE
    T-1 Local Service: Basic Business Line Access
    Telephone Line Charge
    Unlmtd Local Business Line 3yr
    Value Preferred Package
    Value Preferred Select Package
    Value Preferred Select Package Charge
    VOICE LINE
    Voice Services: ***
    VoxVoice: Basic Service
    WINDSTREAM LONG DISTANCE    		POTS Lines
    October 1, 2024Telephone Number100 DID Station Numbers
    10000 DID Block
    20 DID Station Numbers
    Basic Feature Bundle: DIDs
    DID
    DID Numbers: DID Numbers
    DID Station Number(s) – WL TDM Charge
    DID Station Number(s) Charge
    DIDs
    DIDs: DIDs – 20 included
    DOD Trunk Group BTN Charge
    Feature Package: DIDs
    LOCAL SERVICE: ***
    NuFeatures VoxIP: DIDs
    Off Net Telephone Numbers Charge
    Telephone Number
    Voice Services: ***
    VoxIP NuPack: DIDs NuPack    		Telephone Number
    October 1, 2024Customer Provided AccessACCESS: ***
    Customer Premise Equipment Monthly Charge
    Customer Provided Access – 1.5Mb
    Dynamic IP Mixed Use Circuit Charge
    Internet Circuit Charge
    Interstate Facility Charge
    Intrastate Facility Charge
    Mixed Use Circuit Charge
    Mixed Use Port Charge    		Customer Provided Access
    October 1, 2024Direct Trunk OverflowIP Direct Trunk Overflow Charge
    Voice Services: Trunk Overflow to Trunk
    Voice Services: Trunk Overflow to Number    		Direct Trunk Overflow
    October 1, 2024PRI Call PathACCESS:***
    B Channel
    Call Path – TDM Charge
    Call Paths – PRI/CAS
    Call Paths – SIP
    ISDN / PRI
    ISDN-PRI: PRI-Basic Service
    LOCAL SERVICE:***
    PRI
    Remote Site Charge
    Voice Services: B Channel – 2 Way
    Voice Trunk – 2 Way    		PRI Call Path
    October 1, 2024SIP Call PathB Channel
    Call Paths -***
    D Channel
    ISDN / PRI
    ISDN/ PRI Local Service: ISDN / PRI
    LOCAL SERVICE:***
    PRI
    Remote Call Forwarding: Additional Paths for RCF
    Remote Site Charge
    SIP Call Paths    		SIP Call Path
    October 1, 2024Managed Router EquipmentAdditional Equipment/CEE Type Charge
    ADTRAN Equipment – Other Charge
    ADTRAN-***
    CISC01921MSK9 Charge
    CISC029218FXS Charge
    CISC03925EK9 Charge
    CISC03925EVK92T124FXS Charge
    CISC03925EVK92T18FXS Charge
    CISC0SPIAD29012T18FXS Charge
    CISC0SPIAD29018FXS Charge
    CISC0SPIAD29112T116FXS Charge
    CISC0SPIAD29112T18FXS Charge
    CISC0SPIAD29114T1 Charge
    CISC0SPIAD29118FXS Charge
    CISC0SPIAD29218FXS Charge
    Cisco – Equipment Other Charge
    Cisco 1841 two T1 router Charge
    Cisco 1921-***
    Cisco 2431-***
    Cisco 2432-***
    Cisco 2801 Voice & Data Charge
    Cisco 2911-Voice Charge
    Cisco 2921-ETH Charge
    Cisco 2951-DS3 Charge
    Cisco 3825 Charge
    Cisco 3925E-ETH Charge
    Cisco 3925-ETH Charge
    Cisco ASR 1001 Charge
    CISOC3925K9 Charge
    CPE Maintenance Fee
    Equipment
    Equipment Charge
    Equipment Use – WL TDM Charge
    Equipment Use Charge
    Equipment Use Charge 1 Year Term Charge
    Equipment Use Charge 2 Year Term Charge
    Equipment Use Charge 3 Year Term Charge
    Equipment Use Charge 4 Year Term Charge
    Equipment Use Charge 5 Year Term Charge
    EQUIPMENT: ***
    INTERNET: Data Circuit
    ISR4451XK9 Charge
    Managed Device Equipment
    Managed Router Equipment Charge
    PRIVATE DATA NETWORKING: ***
    Transport T1
    VoxIP: Transport T1    		Managed Router Equipment
    October 15, 2024Analog Call PathCall Paths – Analog
    VoxVoice
    ACCESS: LINES
    LOCAL SERVICE: SIMPLICIT PLUS ADD’L LINE
    Analog Line
    Call Paths – Analog – TDM Taxing Charge
    ACCESS: ANALOG FXS LINE
    Dynamic IP Lines Charge
    Business Line
    ACCESS: COMPLETE LS ADDL VOICE LINES
    VoIP and Data Bundle: Analog Line
    Voice Services: Business Line
    Dynamic IA Line Charge
    Voice Services: Analog Line
    Access Charge: Basic Service
    Voice Line
    LOCAL SERVICE: UNIFIED VOICEMAIL GENERAL N/C/LINES
    LOCAL SERVICE: SIMPLICIT PLUS PKG LINE
    VoxIP: VoxVoice
    Lines Charge 3YR
    LOCAL:Lines
    VoxIP: Hosted PBX Seat    		Analog Call Path
    October 15, 2024DID UserDID UserAdditional Phone Number
    October 15, 2024Quality of ServiceQuality of Service Charge
    PRIVATE DATA NETWORKING: ***
    QoS Standard Data    		Quality of Service
    October 15, 2024Managed Security CloudManaged Network Security Cloud
    Managed Network Security Cloud – Basic ###
    Managed Network Security Cloud Basic
    Managed Network Security Cloud – Premium ###
    Managed Network Security Cloud Advanced Charge
    Managed Network Security Cloud – Advanced ###    		Managed Security Cloud – Basic ###
    Managed Security Cloud – Advanced ###
    Managed Security Cloud – Premium ###
    October 15, 2024SD WAN ManagementSD-WAN Management
    SD-WAN Management – Advanced
    SD-WAN Management – Advanced – WL TDM Charge
    SD-WAN Management – Concierge
    SD-WAN Management-{parameter:125002}
    SD-WAN: SD-WAN ADVISOR ###
    SD-WAN: SD-WAN CONCIERGE ###    		SD-WAN Management-Concierge
    SD-WAN Management-Advanced
    October 15, 2024Broadband AccessACCESS: 1 STATIC IP ###
    ACCESS: ACCESS CABLE ###
    ACCESS: ADSL ###
    ACCESS: ACCESS CBL ###
    ACCESS: BIA ADSL SL 6.0M/1.0M CAN BE
    ACCESS: BROADBAND ###
    ACCESS: DATA CONNECT ADSL ###
    ACCESS: DYNAMIC IP ###
    ACCESS: METRO-E 10MBPS 005203
    ACCESS: SOHO BO EDGE UP TO 1.0/256
    Broadband Access – ###
    Broadband Internet Access – ###
    Customer Premise Equipment Monthly Charge
    Dynamic IP Mixed Use Circuit Charge
    Internet Circuit Charge
    INTERNET:
    Interstate Data Mixed Use Local Loop Charge
    IP Broadband Access – ###
    Mixed Use Circuit Charge
    Mixed Use Port Charge
    PRIVATE DATA NETWORKING: ###    		Broadband Internet Access – ##/##
    November 1, 2024SD-WAN Service LicenseSD-WAN Service Charge 75 Mbps
    SD-WAN Service License – 30 Mbps    		SD-WAN Service License – ###
    November 1, 2024Ethernet Access LoopACCESS: ACCESS ETHERNET ###
    ACCESS: ETHERNET ACCESS ###
    Dynamic IP Mixed Use Circuit Charge
    Dynamic IP: Transport MetroE
    Ethernet Access ###
    Internet Circuit Charge
    Interstate Data Mixed Use Local Loop Charge
    Interstate Facility Charge
    Intrastate Data Mixed Use Local Loop Charge
    Intrastate Facility Charge
    Intrastate Mixed Use Data(VoIP) Charge
    Mixed Use Circuit Charge
    Transport Custom
    Transport MetroE
    Transport T1    		Ethernet Access Loop – ###
    November 1, 2024OfficeSuite FaxAgent Demo
    Fax-###
    Fax-Measured
    OfficeSuite Fax ###    		OfficeSuite Fax – ###
    November 1, 2024Cellular Broadband Internet AccessACCESS: ACC ###
    ACCESS: ACCWRLS4G/LTE 10GB USE POOL BU
    Celluar Broadband Charge ###
    Dynamic IP Mixed Use Circuit Charge
    EQUIPMENT: ###
    Mixed Use Circuit Charge
    MOBILE: MPLS WIRELESS ###
    Wireless Data 5Gb Overage Pooled    		Cellular Broadband Internet Access – ###
    November 1, 2024SD-WAN Equipment – FortinetEquipment – FortinetSD-WAN Equipment – Lease – Model ### High Availability (High Availability will show if part of service)
    November 1, 2024Managed RouterManaged Router – ###Managed Router Service – ###
    December 15, 2024IP Blocks LANIP Addresses Block of ###
    IP Blocks LAN ###    		IP Blocks LAN – ###
    December 15, 2024Broadband MaintenanceBroadband Maintenance FeeAccess Management Fee
    December 15, 2024SD WAN Rack MountSD-WAN Rack Mount ###
    Rack Mount – Fortinet Charge    		Rack Mount Bracket
    December 15, 2024SD-WAN Equipment – VM WareEquipment – VM WareSD-WAN Equipment – Lease – Model ### High Availability (High Availability will show if part of service)
    December 15, 2024SD-WAN Equipment – VM Ware – SwitchSwitch ###Switch – ### – Model ### – Purchase / Lease
    December 15, 2024SD-WAN Equipment – Fortinet – SwitchSwitch ###Switch – ### – Model ### – Purchase / Lease
    December 15, 2024Toll-Free InternationalToll-Free AccessToll-Free Access International
    December 15, 2024Managed Network Security VNFMNS VNF AdvancedManaged Network Security VNF – Advanced