COVID-19 has accelerated digital transformation. Learn why CIOs who deploy highly adaptive strategies and technology are expected to lead, while those who don't will fall further behind.
See Forrester's predictions.
Other content in this Stream
Workforces need secure technology to message, call and meet virtually. Read this research from Forrester to learn how unified communications as a service improves employee and customer collaboration.
For remote work to succeed, enterprises need to trust their employees and employees need to set boundaries for work-life balance. Learn both perspectives to create the ideal virtual work environment.
Legacy, copper-based technologies will soon be obsolete. It’s time to explore next-gen connectivity options that will support cloud-based apps, business continuity and avoid downtime.
Are you still relying on voice services from the 90’s to support next-gen business communications? Explore the many benefits of upgrading to Unified Communications as a Service (UCaaS).
Your customers don’t have the time or patience for communications disruptions. Learn how Unified Communication-as-a-Service improves customer experience.
There are 5 important factors to consider in a UCaaS solution. Get the information you need to make the best communications technology decision for your business.
The cloud and mobility have forced enterprises to rethink how they connect offices, users and resources. Learn how SASE can provide agile, cloud-based security to deliver comprehensive protection.
IT decision-makers agree the cloud is the most integral part of their digital transformation strategy. But it has also posed new challenges. Learn how SD-WAN Concierge can help IT meet changing needs.
When Jack Doheny Company began experiencing frequent network and voice outages, this negatively impacted customer service. Learn how Windstream Enterprise solved this challenge.
Your business can’t afford sluggish applications that hinder business productivity. Learn 5 culprits that inhibit network performance and how you can stop them.
As the new workforce environment evolves, IT leaders must balance employee expectations across multiple generations. Learn how to support diverse employee needs now and in the future.
In the commercial world, “digital experience” is synonymous with “customer experience.” Learn how IT can meet changing expectations by improving network efficiencies and business results.
Live chat only works when you have agents who know how to use it effectively. Learn the must-have skills to masterfully manage queues.
The virtual work environment is now mainstream. Get expert advice on how to make a seamless transition that enables your employees to successfully work from home.
Video chat exhaustion is now commonly recognized as a major issue for those working from home. Here’s some of the science behind this phenomenon, as well as helpful tips for combating it.
Communications challenges have a negative impact on employees, customers and business operations. Learn the top communications issues Forrester has identified, plus how to overcome them.
Healthcare agencies need to ensure their networks will perform effectively to deliver essential patient care. Check out these important ideas and considerations for achieving this objective.
Network circuit failures threatened to stop production at Liberty Steel and Wire. Learn how WE implemented a solution to fix this problem and free up IT time.
Business solutions once deemed "nice to have" are now "must-haves." Learn how Unified Communications as a Service (UCaaS) enhances workflows, productivity and efficiency.
Heavy traffic and “bandwidth starvation” meant unreliable service and outages across Goodwill's network that caused lost sales and product theft. Read how WE solved this challenge.