Why companies of all sizes are adopting UCaaS from Windstream Enterprise

Remote work is here to stay. Are you prepared? 

Savvy IT and business leaders are integrating disparate business communications systems in the cloud and sharing them with remote employees via UCaaS.

UCaaS combines video, voice, text, email and more into a single, collaborative virtual workspace that employees can access 24/7 from anywhere.

By integrating these tools and ensuring they’re easy to access, organizations can achieve workflow efficiencies that lead to employee productivity and customer satisfaction. What’s more, UCaaS can be simple to implement from a business perspective as well. It requires no on-premises hardware or in-house IT expertise because it’s delivered as a service by the experts at Windstream Enterprise.

Stat: by 2025 36.2 mil Americans will be remote

 

 

 

 

 

 

In 2021 and beyond, IDC expects worldwide unified communications and collaboration growth will be driven by customers across all business size segments (small, midsize and large) with interest especially in video, collaboration, UCaaS, mobile applications and digital transformation (DX) projects.2

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Virtual collaboration advantages of UCaaS

UCaaS is a perfect fit for enterprises: 

Looking to increase productivity and customer engagement through enhanced collaboration and mobility tools
Dealing with aging telephony equipment and/or limited feature sets
Planning to unify their locations under a single system
Experiencing fluctuations in customer demands
Requiring business continuity and disaster recovery
Desiring a scalable solution that can accommodate rapid growth—all while avoiding capital expenditures

Stat

 

 

 

 

 


How UCaaS works

Upgrading from legacy voice, email and messaging services to next-gen UCaaS makes it easier for organizations to meet their needs today while future-proofing them for the ever-changing business landscape. UCaaS supports the integration of popular CRM tools and apps to help boost productivity and customer experience. Additionally, UCaaS provides a powerful customer service solution when combined with Contact Center as a Service (CCaaS).

UCaaS diagram
 


Key Features 

Total collaboration from anywhere
No matter where they are or what device they’re using, employees can respond any time and stay productive with a single platform for voice, video conferencing, messaging and more.


Enhanced CX
Integrated voice, web chat, email, fax and reporting capabilities enable UCaaS-based contact centers of any size to deliver experiences that result in happier customers.
 

Low total cost of ownership (TCO)
UCaaS eliminates expensive upfront CAPEX costs and the need for dedicated IT support, allowing you to pay only for what you need according to a predictable monthly cost.

“ Our Windstream Enterprise Technical Service Manager helped make our SD-WAN and UCaaS migration a seamless experience.”

Rob Chaney Jr., Manager of IT, Wright & Filippis


The Windstream Enterprise difference

As an analyst-recognized leader in product innovation, Windstream Enterprise offers award-winning managed UCaaS that stands apart in the industry.

Intuitive design
Enable employees to self-learn and easily manage communications themselves, quickly boosting productivity and ROI.

Access anywhere
Leverage communication features available from anywhere to help ensure business continuity, whether your employees are working remotely or at the office.

Full featured
Get a cloud-based phone system with hundreds of features, including a native contact center application, company-wide chat and mobile apps, video and audio conferencing, web collaboration tools and much more.

Highly secure, SASE ready
Do business with confidence—UCaaS solutions like OfficeSuite UC® are based on a proprietary design to ensure calls, chats, messages and meetings are encrypted. When combined with SD-WAN Concierge™ and Managed Network Security, your UCaaS applications are more secure with a Secure Access Service Edge (SASE).
 


The choice is yours

Select a UCaaS solution that aligns with your size and business needs.

OfficeSuite UC for small to enterprise-size businesses with up to 20,000 users.

UCaaS, powered by Avaya, for large enterprises with 500 to 40,000 users. 
 


Manage and configure your UCaaS solution with

 

 

Only UCaaS from Windstream Enterprise comes with WE Connect, a customizable portal that adapts to the way you manage your network. Gain immediate access to all the information about your services, along with the essential functions that help you manage and optimize your network.

Centralized management. Routine operational functions like adding users or locations now take moments instead of days.

Real-time visibility. Get an interactive view of network latency, packet loss and jitter by location, plus tools to customize reports.

Anytime, anywhere, any device. WE Connect also comes in a mobile app that delivers all the functions of the desktop app.
 


Industry recognition

Windstream recognized in the 2021 Gartner® Magic Quadrant™ for UCaaS For the third consecutive year, Gartner has included Windstream in the Magic Quadrant for Unified Communications as a Service, Worldwide report.

 

 

“ OfficeSuite UC has given us a reliable phone system that’s easy to manage, easy to use and has delivered significant cost savings.”

Barbara Shields, CIO, Calico

Our promises to you

Windstream Enterprise solutions are backed by our WE will Commitment, our promise that we will deliver a network and voice solution that meets your business needs, for an unmatched, fully supported experience.

“ Windstream Enterprise is a great partner that is constantly looking at the future of technology innovations and sees us as a partner, not just a client.”

Michael Irving, Chief Technology Officer, Community Dental Partners

Equip your teams with UCaaS from Windstream Enterprise

With the rise of 100% remote workforces, and teams that contain a mix of on-site and remote employees, virtual teams need to be totally integrated so they can connect and collaborate with all the tools necessary to do their jobs. Equip your teams wherever they are with UCaaS from Windstream Enterprise. You’ll get a resilient, cloud-based solution that can be deployed more quickly—and for less—than an on-premises solution.


Cloud-enabled connectivity, communications and security—guaranteed.

Windstream Enterprise drives business transformation through the convergence of our proprietary software solutions and cloud-optimized network to unlock our clients’ revenue and profitability potential. Our managed services streamline operations, enhance productivity and elevate the experience of our clients and their end users while securing their critical data and brand reputation. Analysts certify Windstream Enterprise as a market leader for our product innovation, and clients rely on our unrivaled service guarantees and best-in-class management portal. Businesses trust Windstream Enterprise as their single source for a high-performance network and award-winning suite of connectivity, collaboration and security solutions—delivered by a team of technology experts whose success is directly tied to our clients’ complete satisfaction. 

 

 

1. Ozimek, Adam. Economist Report: Future Workforce. Upwork. November 2020.
2. Worldwide Unified Communications & Collaboration (UC&C) Market Soars in 2020, According to IDC. IDC. March 29, 2021.
3. Unified Communication as a Service Market Size, Share & Trends Analysis Report by Deployment (Public Cloud, Private Cloud), by Industry Vertical (IT & Telecom, Healthcare), by Region, and Segment Forecasts, 2021–2028. Grand View Research. March 2021.

Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide. Rafael Benitez, Megan Fernandez, Daniel O’Connel, Christopher Trueman, Pankil Sheth. October 18, 2021.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER and MAGIC QUADRANT are registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

About the Author

Windstream Enterprise

Windstream Enterprise believes people should expect more from their service provider. Our mission: as network, security and application performance become continuously more critical, WE will be the partner that responds to unique customer needs—a pathfinder to help lead them through technology transformation. A trusted advisor to help them connect, transform and elevate their businesses.

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