Billing System Changes

In an effort to better serve customers, Windstream is consolidating billing systems. The new and improved invoice format will begin with your November invoice.

• New Account Number – Your account number(s) will be updated and reflected on your November bill. Please make note of your new account number(s) for your billing records. If you use the myLink customer portal in late October, you may notice your account number has changed in the portal in preparation for your November bill.
• New Billing Cycle – Some customers may notice that the invoice is issued on a different date. Customers previously bill on the 5^th, will now be invoiced on the 1^st. Customers previously bill on the 11^th, will now be invoiced on the 8^th. Customers previously bill on the 17^th, will now be invoiced on the 16^th. Customers previously bill on the 23^rd, will now be invoiced on the 22^nd. The first invoice affected is November
• New Remittance Address – Payments should be made to EarthLink Business 1058, P.O. Box 2252, Birmingham, AL 35246-1058. To set up a bank draft or a wired payment, contact treasury@corp.earthlink.com.
• Auto Payments – Customers can continue to manage their recurring credit card information online via the myLink customer portal. For customers with auto pay options in place (credit cards or bank draft), the withdrawal from accounts will shift from 7 days after invoice to 13 days prior to the due date.
• Balances – Your outstanding balance will be transferred to your new account number as a part of this transition. Customers using the myLink customer portal may see their balances transferred late October or early November.
• Non-Recurring Charge – As a reminder, Windstream has standardized bill charges for requests related to moves, additions and change activity on your account. Some charges can be avoided using the self-serve options in myLink to manage your account https://myLink.earthlink.com.
• Late Fee Assessment – A late fee on payments not made by invoice due dates will continue to be assessed at the same rate. A 30-day grace period will apply during this transition.
• Account Detail – Customers receiving account detail by mail will now be billed $7.95 per month for this service. To avoid the charge, customers are encouraged to call Customer Care to exempt themselves from receiving account detail by mail. Account details are always available through myLink.  Customers can access current and historical invoice and payment information right from the Billing Details dashboard widget or from the top Billing menu.
  

If you have any questions, please contact to Customer Care at 1-855-352-2731, option 2. Thank you for your time and attention. Our goal is to make this transition a smooth and pleasant experience. If you wish to get reacquainted with the myLink customer portal or establish a user account, please see the instructions below. If at any time you have questions, please do not hesitate to contact Customer Care at 1-855-352-2731, option 2.