To provide a more secure environment that conforms to industry-leading security best practices, Windstream Enterprise will be implementing changes the evening of May 11, 2018, that impact the way users access our SD-WAN Management Tool within Windstream Online.
As a reminder, after the May 11 change is released, all users with ‘Manage (Limited) SD-WAN Configure’ and ‘Manage (All) SD-WAN Configure’ permissions must switch to a 2-factor authentication to access the SD-WAN Management Tool.
If you have not done so already, we encourage you to prepare for this change by completing one of the following options in advance:
For customers who are not concerned about PCI-DSS compliance: Install the PingID app onto your desktop and pair it (directions are forthcoming).
For customers who are concerned about PCI-DSS compliance: Use the 2-factor authentication on a device physically separate from the device used to log into the SD-WAN Management Tool and:
Note: You will not be able to access the SD-WAN Management Tool and manage your SD-WAN services if you fail to set up your 2-factor authentication at the time of your first login after the May 11 change is released.
A user guide with step-by-step instructions will be provided prior to May 11. Should you have questions in the meantime, please contact Windstream Enterprise Care at 800.600.5050.