We created this page as a go-to resource for you to find key information related to the Windstream and MASS Communications merger.
As an existing Windstream or MASS Comm customer, no changes went into effect on the date of the merger; the way you do business with us is the same. Rest assured, your current products and solutions remain the same.
During the months after the merger close, as we work to solidify and fully integrate our two companies—merging our processes, people, customers and partners, you will continue to be our top priority during this transition, delivering a customer-focused experience in all that we do.
Whether you want to drive incremental improvements to your current network, or transform your business through next-generation communications and networking, we are confident that through the merger of Windstream and MASS Comm, we have the people, the approach and the solutions to help you achieve more.
Within the next few months, your account will be migrated to the Windstream platform. At that time, you will begin receiving a Windstream invoice with a new layout.
Please take note of your new bill date, due date, account number and remittance address.
To learn more, click here.
Please call us at 212.201.8000 (or 866.791.6227). Use option 1 to reach your Customer Advocate to inquire about new services or make changes to your account. Or use option 2 for Repair or Tech Support.
Windstream is a Fortune 500 company and a leading provider of advanced network communications and technology solutions for consumers, businesses, enterprise organizations and wholesale customers across the United States.
The combination of the two companies provides customers with access to a more comprehensive suite of advanced business communications services, competitive pricing, increased reliability and an unmatched level of customer service.
Yes, we welcome the purchase of new products/services. Please see your Account Manager for details.
As an existing Windstream or MASS Communications customer, nothing changed on the day of the merger. Your products/services and pricing are the same. At this time, you will continue doing business with us as you usually would. Specifically:
There is no change to the processes for Windstream or MASS Communications service delivery, including services already ordered. If something changes in the long term, we will notify you proactively. Thank you for your business.
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