Windstream and
MASS Communications merger

CUSTOMER RESOURCES

Welcome to Windstream

We created this page as a go-to resource for you to find key information related to the Windstream and MASS Communications merger.

Business as Usual

As an existing Windstream or MASS Comm customer, no changes went into effect on the date of the merger; the way you do business with us is the same. Rest assured, your current products and solutions remain the same.

Committed to Customers

During the months after the merger close, as we work to solidify and fully integrate our two companies—merging our processes, people, customers and partners, you will continue to be our top priority during this transition, delivering a customer-focused experience in all that we do.

Whether you want to drive incremental improvements to your current network, or transform your business through next-generation communications and networking, we are confident that through the merger of Windstream and MASS Comm, we have the people, the approach and the solutions to help you achieve more.

Frequently Asked Questions

What does the Windstream merger mean for me?

Windstream is a Fortune 500 company and a leading provider of advanced network communications and technology solutions for consumers, businesses, enterprise organizations and wholesale customers across the United States.

The combination of the two companies provides customers with access to a more comprehensive suite of advanced business communications services, competitive pricing, increased reliability and an unmatched level of customer service.

  • Windstream’s OfficeSuite®: 100 percent cloud-based UCaaS solution that unifies calls, messages, meetings, faxes and business applications, ensuring no critical data is vulnerable on-site. OfficeSuite® encompasses a complete hosted phone system, HD video, audio and web conferencing, online fax, company-wide chat, presence, visual voicemail, speech to text, hot desking, toll-free, mobile applications and hundreds of advanced communications features.
  • Windstream’s SD-WAN: A secure, highly scalable and cost-effective SD-WAN solution that transforms a customer’s network to optimize application performance, lower costs and simplify network management. SD-WAN customers gain unprecedented reliability, control and visibility over their network-based applications to ensure an always-on customer experience.
  • Expanded Network Options: We can keep your business connected with one of the largest fiber optic networks in North America, extending over 150,000 fiber route miles. You will be able to take advantage of the advanced network connectivity, managed services, and value-added solutions this robust network enables.

During the integration, can I purchase new products/services?

Yes, we welcome the purchase of new products/services. Please see your Account Manager for details.

Will there be future changes to my existing products/services?

As an existing Windstream or MASS Communications customer, nothing changed on the day of the merger. Your products/services and pricing are the same. At this time, you will continue doing business with us as you usually would. Specifically:

  • Your current Windstream and MASS Communications products and solutions, and their pricing, remain the same.
  • The existing contact information you have for contacting support, operations and your account management teams remain the same.

Will the integration have any impact on delivery of services already ordered?

There is no change to the processes for Windstream or MASS Communications service delivery, including services already ordered. If something changes in the long term, we will notify you proactively. Thank you for your business.