Provide a best-in-class customer experience with the latest cloud-based contact center technology.
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Your customers want to interact with you their way: by phone, chat or web. So your contact center needs to accommodate each customer’s communication medium of choice. A cloud-based Contact Center as a Service (CCaaS) experience gives your agents the power and flexibility to meet each customer at their level—and saves you money on hardware and operating expenses.
CCaaS is a unified customer care solution delivered as a service by Windstream Enterprise. Based on our robust Unified Communications as a Service (UCaaS) technology, CCaaS integrates all key contact center communication types, including voice call, email, web chat, fax and SMS.
Additionally, CCaaS comes with call management and measurement tools to help maximize agent handling and drive first-call resolution. You save money on seats, because you only pay for the licenses you use. What’s more, CCaaS from Windstream Enterprise reduces CAPEX by eliminating physical hardware costs and replacing them with a subscription-based model.
Manage up to five simultaneous contacts—via voice call, email, web chat, fax and SMS—to interact with customers using their preferred method.
Add intelligent call routing and agent analytics, along with tools like advanced call recording, live monitoring, quality management, agent coaching, e-learning and more.
Gain the flexibility to activate and deactivate licenses as demand changes from season to season, to support specific campaigns or as business fluctuates.
Save on agent seats by paying only for licenses you use—and save more by switching to an as- a-service model that’s invoiced at a predictable monthly rate.
Get seamless, cloud-based communications and collaboration for the new digital workplace.
Give your businesses a collaborative edge with a secure phone, mobility and unified communications system.
Access all the information about your services in one place, along with the essential functions that help you manage and optimize your network.
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