Our award-winning, industry-leading OfficeSuite White Label UCaaS solution now supports Polycom VVX1 phone models. Additionally, the Polycom phone feature set has been enhanced to give you and your end users even more flexibility in designing or supporting additional monitor and answer use cases. There are now four different Busy Lamp Field (BLF) and Monitor functions, as well as new Programmable Memory Keys.
Note: Existing users of the feature will continue to dial as they do today (e.g. with escape 8), but may request the change to the new method by calling the Hosted Services Support Center at 800. 571.0444. For NEW ECR customers, Call Recording will be enabled and allow the tenant admin to select on a per-user basis mandatory or on-demand ECR.
With the NEW release, we are introducing four different BLF/Monitor key functions! Depending on whether users want to answer a monitored phone or hear a ring when the monitored phone rings. Additionally, we are introducing new options for transferring a call to a monitored extension.
For general clarification our Monitor Group terms are as follows:
This new release brings capabilities our users will love! See the examples below.
New and changed VVX Programmable Memory Keys, four (4) in total!
NOTE: If Monitor Extension key is programmed on a VVX phone, it will change to the new behavior described below after the upgrade.
Now, when using the Monitor Extension, Answer Extension, Attendant Monitor and Attendant Answer keys they will behave as follows:
The following charts give show what functions can be performed by which keys.
*Via Configure Ring Tones on My Phones page (Low Double Trill or Silent)
**Active call transfer methods:
+ If Answer permissions granted, then can query the caller ID info by pressing and long holding a busy BLF
(It does not answer the call)
(Join or conference the parties. Then drop if you wish)
(This is a blind transfer)
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