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Three ways to get in touch

NOC General Inquiries
CategoryPhoneEmail
Wholesale NOC – Incident Reporting & Inquiries 888.230.6144
Windstream Scheduled Maintenance800.236.7284 Option 7, 2[email protected]
NOC Escalation Contacts

At Windstream Wholesale, we know the performance of our network is critical to the success for your business and customers. Our goal is to ensure we are providing you with meaningful and timely communications. To report trouble with your service, please contact the Wholesale Network Operations Center – available 24 hours a day, 7 days a week – based on service type or visit our portal at https://iconnect.windstreamwholesale.com/Login.

Please allow one (1) hour before moving to the next escalation level.

ILEC/CLEC TDM, Sonet Services

LevelContactPhoneEmail
1 – Wholesale NOC (24/7)Escalation Desk844.946.2662 Option 1, 2[email protected]
2 – Manager of EscalationsEscalation Desk833.578.0877 Option 2[email protected]
3 – Sr. Manager of Escalations Escalation Desk833.578.0877 Option 3[email protected]
4 – Staff Manager of EscalationsEscalation Desk833.578.0877 Option 4[email protected]
5 – Director of Escalations* Hema Mimoza252.378.9151[email protected]
6 – VP of Escalations* Kushtrim Shehu252.378.9105[email protected]
*Peer to Peer contact


CLEC Waves, Ethernet & Dark Fiber Services

LevelContactPhoneEmail
1 – Wholesale NOC Escalation Level 1Escalation Desk888.234.1261 Option 1[email protected]
2 – Wholesale NOC Escalation Level 2Escalation Desk888.234.1261 Option 2[email protected]
3 – Wholesale NOC Escalation Level 3Escalation Desk888.234.1261 Option 3[email protected]
4 – Wholesale NOC Escalation Manager*NOC Manager866.877.7697[email protected]
5 – Wholesale NOC Escalation DirectorDiane Kinney360.906.9872[email protected]
6 – Wholesale NOC Sr. DirectorSteve Knutson864.672.7322[email protected]
*Manager on Duty


ILEC Waves, Ethernet & Dark Fiber Services

LevelContactPhoneEmail
1 – WSA Technician (24/7)Escalation Desk844.946.2662 Option 1,2[email protected]
2 – Manager of Escalations Manager888.865.1830 Option 2[email protected]
3 – Sr. Manager of EscalationsManager888.865.1830 Option 3[email protected]
4 – Staff Manager of EscalationsManager888.865.1830 Option 4[email protected]
5 – Director of Escalations*Edward Bland864.331.8157[email protected]
6 – VP of Escalations*Caryn Loffredo330.405.5269[email protected]
*Peer to Peer Contact


ILEC Broadband

LevelContactPhoneEmail
1 – Tier II BroadbandEscalation Desk866.259.3423[email protected]


CLEC Fiber to the Tower (FTTT) Services

LevelContactPhoneEmail
1 – Wholesale NOC Escalation Level 1Escalation Desk888.234.1261 Option 1[email protected]
2 – Wholesale NOC Escalation Level 2Escalation Desk888.234.1261 Option 2[email protected]
3 – Wholesale NOC Escalation Level 3Escalation Desk888.234.1261 Option 3[email protected]
4 – Wholesale NOC Escalation Manager*NOC Manager866.877.7697[email protected]
5 – Wholesale NOC Escalation DirectorDiane Kinney360.906.9872[email protected]
6 – Wholesale NOC Sr. DirectorSteve Knutson864.672.7322[email protected]
*Manager on Duty


ILEC Fiber to the Tower (FTTT) / CSBH Cell Site Backhaul Services

LevelContactPhoneEmail
1 – Manager of EscalationsEscalation Desk844.946.2662 Option 1,2[email protected]
2 – Manager of EscalationsEscalation Desk844.473.8042[email protected]
3 – Sr. Manager of EscalationsEscalation Desk888.865.1830 Option 3[email protected]
4 – Staff Manager of EscalationsNOC Manager866.877.7697 Option 4[email protected]
5 – Director of Escalations*Edward Bland864.331.8157[email protected]
6 – VP of Escalations*Caryn Loffredo330.405.5269[email protected]
*Peer to Peer Contact
Service Delivery Contacts

At Windstream Wholesale, we know delivering solutions on-time is key to the success of your business and customers. Our goal is to ensure we consistently keep our commitments and provide timely communications through the order lifecycle. The contact information below is available for additional assistance. Please allow two (2) hours for a response before moving to the next level.

CLEC – All Services

LevelContactPhoneEmail
1 – CLEC Wholesale Service Delivery CenterOrder PC / PM
-assigned by order
866.686.4516
2 – Supervisor – Service DeliveryKay Gibson704.593.3828[email protected]
3 – Director – Service DeliveryKim Barnette704.593.3892[email protected]


ILEC Ethernet, TDM, CSBH, DIA, NNI, Trunking

LevelContactPhoneEmail
1 – ILEC Wholesale Service Delivery CenterProject Coordinator800.864.7188
2 – Service Delivery Manager TDM, DIA, TrunkingLeslie Spencer704.319.3704[email protected]
3 – Service Delivery Manager EthernetAnjeanette Horne704.593.3811[email protected]
3 – Service Delivery Manager EthernetLindsey Whippy918.505.0760[email protected]
4 – Staff Manager TDM, CSBH, DIA, NNI, Trunking Shawn Sullivan870.204.0549[email protected]
4 – Staff Manager Ethernet Trisha Cantwell870.204.0549[email protected]
5 – Director Wholesale DeliveryLeslie Sampson864.704.8248[email protected]


ILEC – Broadband

LevelContactPhoneEmail
1 – Project ManagerProject Manager325.280.0379[email protected]
2 – Service Delivery Manager Katie Dula870.204.0549[email protected]
3 – Director Wholesale DeliveryLeslie Sampson864.704.8248[email protected]
Dark Fiber Contacts

Windstream Wholesale NOC – Contacts for Post Install Repair

To report trouble with your Dark Fiber service, please contact the Wholesale Network Operations Center or visit our portal at https://iconnect.windstreamwholesale.com/Login.

If additional support is needed, the escalation contacts provided below are available to assist. Please allow one (1) hour before moving to the next escalation level.

LevelContactPhoneEmail
1 – Wholesale NOC Escalation Level 1Escalation Desk888.234.1261 Option 1[email protected]
2 – Wholesale NOC Escalation Level 2Escalation Desk888.234.1261 Option 2[email protected]
3 – Wholesale NOC Escalation Level 3Escalation Desk888.234.1261 Option 3[email protected]
4 – Wholesale NOC Escalation Manager*NOC Manager866.877.7697[email protected]
5 – Wholesale NOC Escalation DirectorDiane Kinney360.906.9872[email protected]
6 – Wholesale NOC Sr. DirectorSteve Knutson864.672.7322[email protected]
*Manager on Duty


Service Delivery – Contacts for In-Progress/In-Flight Orders

LevelContactPhoneEmail
1 – Manager, Network Program Management Ryan Legg812.253.1671[email protected]
2 – Sr. Director, EngineeringChris Proctor870.656.9446[email protected]
3 – Sr. Vice PresidentK-A Hegewald720.319.0431[email protected]


Scheduled Maintenance

LevelPhoneEmail
Scheduled Maintenance800.236.7284 Option 7, 2[email protected]
Billing Contacts

Our ILEC and CLEC Windstream Wholesale Billing Teams are committed to providing you with timely answers and communications regarding your billing questions. The contact information below is available for your required assistance.

RevChain (Numeric only BAN

CABS (Alpha/Numeric BAN)

LevelContactPhoneEmail
CABS Team800.351.4241[email protected]
2 – Staff ManagerVicki Tompkins501.350.1686[email protected]
3 – Senior DirectorSteve Weeks501.529.2680[email protected]


ILEC Broadband

LevelContactPhoneEmail
Broadband Team800.351.4241[email protected]

All ILEC Contacts & Services

ILEC Billing and Payment Support


Our ILEC Wholesale Billing Teams are committed to providing you with timely answers and communications regarding your billing questions. The contact information below is available for your required assistance.

Three Ways to get in touch…

  1. Email: [email protected]
  2. Call: 800.351.4241
  3. Contact your ILEC Wholesale Account Manager

ILEC CABS (Alpha/Numeric BAN)

LevelContactPhoneEmail
CABS Team800.351.4241[email protected]
2 – Staff ManagerVicki Tompkins501.350.1686[email protected]
3 – Senior DirectorSteve Weeks501.529.2680[email protected]


ILEC Service Delivery Contacts

We know delivering solutions on-time is key to the success of your business and customers. Our goal is to ensure we consistently keep our commitments and provide timely communications through the order lifecycle. The contact information below is available for additional assistance. Please allow two (2) hours for a response before moving to the next level.


ILEC Ethernet, TDM, CSBH, DIA, NNI, Trunking

LevelContactPhoneEmail
1 – ILEC Wholesale Service Delivery CenterProject Coordinator800.864.7188
2 – Service Delivery Manager TDM, DIA, TrunkingLeslie Spencer704.319.3704[email protected]
3 – Service Delivery Manager EthernetAnjeanette Horne704.593.3811[email protected]
3 – Service Delivery Manager EthernetLindsey Whippy918.505.0760[email protected]
4 – Staff Manager TDM, CSBH, DIA, NNI, Trunking Shawn Sullivan870.204.0549[email protected]
4 – Staff Manager Ethernet Trisha Cantwell870.204.0549[email protected]
5 – Director Wholesale DeliveryLeslie Sampson864.704.8248[email protected]


ILEC Broadband

LevelContactPhoneEmail
Broadband Team800.351.4241[email protected]


ILEC Service Assurance – Post Install Repair

We know the performance of our network is critical to the success of your business and customers. Our goal is to ensure we are providing you with meaningful and timely communications. To report trouble with your service, please visit our portal AT https://iconnect.windstreamwholesale.com/Login to open a ticket online or contact the Wholesale Network Operations Center – available 24 hours a day, 7 days a week – based on service type below.

If additional support is needed, the escalation contacts provided below are available to assist. Please allow one (1) hour before moving to the next escalation level. Escalation Desk email support is available at escalations at a Level 2 or higher.


ILEC TDM

For technical questions regarding your trouble or for Head-to-Head Testing call 844.946.2662 and reference your trouble ticket number.

LevelContactPhoneEmail
1 – WSA Technician (24/7)Escalation Desk844.946.2662 Option 1, 2[email protected]
2 – Manager of EscalationsEscalation Desk833.578.0877 Option 2[email protected]
3 – Sr. Manager of Escalations Escalation Desk833.578.0877 Option 3[email protected]
4 – Staff Manager of EscalationsEscalation Desk833.578.0877 Option 4[email protected]
5 – Director of Escalations* Hema Mimoza252.378.9151[email protected]
6 – VP of Escalations* Kushtrim Shehu252.378.9105[email protected]
*Peer to Peer contact


ILEC Waves, Ethernet & Dark Fiber

LevelContactPhoneEmail
1 – WSA Technician (24/7)Escalation Desk844.946.2662 Option 1,2[email protected]
2 – Manager of Escalations Manager888.865.1830 Option 2[email protected]
3 – Sr. Manager of EscalationsManager888.865.1830 Option 3[email protected]
4 – Staff Manager of EscalationsManager888.865.1830 Option 4[email protected]
5 – Director of Escalations*Edward Bland864.331.8157[email protected]
6 – VP of Escalations*Caryn Loffredo330.405.5269[email protected]
*Peer to Peer Contact


ILEC Broadband

LevelContactPhoneEmail
1 – Tier II BroadbandEscalation Desk866.259.3423[email protected]


ILEC Fiber to the Tower (FTTT) / CSBH Cell Site Backhaul Services

LevelContactPhoneEmail
1 – Manager of EscalationsEscalation Desk844.946.2662 Option 1,2[email protected]
2 – Manager of EscalationsEscalation Desk844.473.8042[email protected]
3 – Sr. Manager of EscalationsEscalation Desk888.865.1830 Option 3[email protected]
4 – Staff Manager of EscalationsNOC Manager866.877.7697 Option 4[email protected]
5 – Director of Escalations*Edward Bland864.331.8157[email protected]
6 – VP of Escalations*Caryn Loffredo330.405.5269[email protected]
*Peer to Peer Contact


ILEC Scheduled Maintenance

LevelPhoneEmail
Scheduled Maintenance800.236.7284 Option 7, 2[email protected]

Need Something Else or Not Sure?  We’ll Find the Right Contact for You! 

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