Windstream is committed to delivery the highest level of personalized service available.
How to log into the WSA Portal:
Once users obtain a username and password, users will be able to log into the WSA Portal.
Will existing Windstream Online credentials allow access to the WSA Portal?
Users will be provided a separate username and password by the Windstream account team to access the Windstream Service Assurance Portal (WSAP). This access is specific to WSA support. Users will continue to use their existing Windstream Online credentials to manage their Windstream account for non-technical, support related functions.
How to reset username and password:
The Account Administrator can reset usernames. If the Account Administrator is not able to reset the username, the Account Administrator should reach out to their Wholesale Account Manager.
How to review support ticket history:
Windstream maintains support request history for three (3) months. To access and review support history, please follow the instructions provided below:
Wholesale Service Assurance portal documentation:
For more information or to review any of the documentation located on this page, please download the WSA Portal support document