Drive continuous improvement of the customer journey with actionable insights
See how Windstream Enterprise Contact Center as a Service (CCaaS), powered by Talkdesk, enables customers to interact with agents via their preferred communication method—email, SMS, voice, video, live chat or social media—for an exceptional customer experience. Plus, explore how contextual, real-time data and analytics tools provide insight across the entire customer journey to drive omnichannel engagement, enhance contact center efficiencies and increase agent productivity.
- Intuitive agent workspace
- Visual workflow design
- Administrator, supervisor/manager + agent experience
- Quality management
- Live + historical reporting
- AI + integrations
Note: A discovery call in advance of the demo session will allow Windstream Enterprise to further customize the demo to your needs.