Contact Center Solutions

Give every customer a first-class experience

Make impactful connections

Transform your call center into a modern, omnichannel contact center that enables customers to contact you wherever, whenever and however they prefer. Windstream Enterprise Contact Center as a Service (CCaaS) solutions improve the customer experience every day for a long-term, lasting impact.

The power of a contact center solution

Provide an AI-infused digital experience

Empower your customers to find answers to their queries quickly—anytime of the day—freeing your agents to focus on more complex customer issues.

Optimize every conversation

Turn every interaction into actionable customer intelligence and operational excellence. Analytics and automation offer valuable insights to identify trends and take advantage of customer service opportunities as they arise.

Meet your customers where they are

Engage with customers and prospects on the channel of their choice with an integrated suite of intelligent, intuitive solutions to decrease response times and simultaneously meet expectations.

Create highly effective agents

Provide contextual information and AI assistance to improve knowledge management and drive success.

Use limited resources more efficiently

Avoid business expenses like maintenance contracts and in-house IT resources by leveraging cloud-based CCaaS, managed and supported by Windstream Enterprise.

Move your business forward

Respond to customer needs with agility as you add new services, deal with seasonal changes in demand or encounter an unpredictable emergency spike in business volume.

Select a contact center solution that best fits your needs

CCaaS, powered by Talkdesk

Enhance omnichannel customer interactions to improve satisfaction and retention. Explore this AI-powered contact center option with up to 10,000 seats, industry-leading integration options and the ability to scale as your business grows.

OfficeSuite UC with CCS

Manage your cloud-based, voice, conferencing and collaboration needs—all in one unified platform for smaller call center needs with up to 5,000 agents.

“Technology changes so rapidly, and in the healthcare industry it’s imperative to have a partner that will keep you informed of the latest technology changes that support our patient-centric mission. Windstream Enterprise has been that partner for GFHS.”