Current Spiff Terms and Conditions

Upfront offer valid from July 1, 2021, to September 30, 2021, on Net New Customer Sales* or sales to existing Windstream Enterprise customers at new service location(s), made under the terms and conditions of this Strategic SPIFF (“Eligible Sales”). To qualify, Eligible Sales must be customer signed and submitted on or before Close of Business (COB) on September 30, 2021, and must be on a 36-month term or longer. Deals over $25,000 MRC will require prior SPIFF eligibility approval. The SPIFF payout for deals larger than $50,000 MRC will be split into two payments: 50% upfront and 50% paid on last site install. Only eligible product and product component MRC qualify for the SPIFF.

To clarify, the Convert and Win SPIFF is subject to the same general and SPIFF specific terms and conditions herein, except that Eligible Sales do not require a Net New Customer Sale to qualify.

SD-WAN, OfficeSuite UC®, Mitel UC, Avaya UC, DDoS and Fixed Wireless are defined as “Strategic Product(s)” and the associated SPIFF defined as “Strategic SPIFF”.

12X Bigger and Better OfficeSuite UC SPIFF (with addition of SD-WAN and Managed Network Security): 10X SPIFF applies only to the OfficeSuite UC MRCs from Eligible Sales. Eligible Sales of OfficeSuite UC that contain SD-WAN will qualify for an additional 1X SPIFF on Strategic Product(s) MRC. Eligible Sales of OfficeSuite UC that contain Managed Network Security (MNS) will qualify for an additional 1X SPIFF on Strategic Product(s) MRC. See the flyer here for additional details.

OfficeSuite UC: Eligible Sales of OfficeSuite UC must be sold with four (4) seats or more at or above minimum per-seat price as published on the Bigger and Better SPIFF flyer. Deals priced below the OfficeSuite UC minimum pricing will be subject to review and rejection by Windstream Enterprise. On-site phone install charges that are reduced by 50% or 100% will reduce the SPIFF by 50 pts or 100 pts (respectively).

4X Strategic SPIFF (with sale of two (2) or more strategic products): Paid out per calendar month. 3X SPIFF applies to the MRCs associated with Strategic Products, except this SPIFF does not apply to OfficeSuite UC or Avaya IP Office Subscription on Eligible Sales that contain at least one (1) strategic solution. Eligible Sales that contain two (2) or more strategic products will qualify for an additional 1X SPIFF on Strategic Product MRC. See the flyer here for additional details.

7X Avaya IP Office Subscription SPIFF (with addition of SD-WAN): 6X SPIFF applies only to the Avaya IP Office Subscription MRCs from Eligible Sales. Eligible Sales of Avaya IP Office Subscription that contain SD-WAN will qualify for an additional 1X SPIFF on Strategic Product(s) MRC. See the flyer here for additional details.

Convert and Win SPIFF: Upfront offer valid from July 1, 2021, through September 30, 2021. 4X SPIFF is paid on OfficeSuite UC and SD-WAN MRC only when either product is added as a new product to an existing customer account as a conversion. SPIFFs paid on existing accounts that reduce MRR by 25% or more are subject to review and Windstream Enterprise approval. To qualify, subject to the other terms, conditions and qualification above, Eligible Sales must be customer signed and submitted on or before Close of Business (COB) on September 30, 2021, and must be on a 36-month term or longer. In addition, if co-term amendment is signed, the net term must be 36 months term or longer to qualify for the 4X SPIFF. OfficeSuite UC must be sold with four (4) seats or more at or above published OfficeSuite UC pricing. See the flyer here for additional details.

The following products and charges are exempt from any SPIFF payment: All underlying transport products (except as specified under Strategic Product(s)), ASF or other taxes/surcharges/fees, CPE NRC, NRCs and third-party/tertiary services.

Satisfaction Guarantee: Customer must purchase OfficeSuite UC and/or SD-WAN to qualify for the Satisfaction Guarantee. Subject to applicable terms and conditions. Three-year service term required. Customer is responsible for payment of all services prior to cancellation. This offer does not apply to any other services provided by Windstream Enterprise. Applicable access charges, taxes, fees and surcharges are excluded from this guarantee. See the flyer here for additional details.

5% Residual Terms: Earn an additional 5% residual commission on strategic solutions MBR sold between April 1, 2019, and December 31, 2021. The additional residual incentive is in addition to the residual amount based on the new commission structure rolled out in April 2019. To qualify, all sales must be customer signed and submitted on/before COB December 31, 2021. All qualifying sales must include one or more strategic solutions on a 24-month term or longer and have a total deal value of $500 or greater. The 5% promotional residual will apply to qualifying strategic solutions MBR. See here for the complete list of terms and conditions.

Extend and Win Customer Renewal: Valid for qualified customers on “as-is” renewals only administered by partner through the WE Connect Partners portal. Upsells, migrations and any offers extended outside of the WE Connect Partners portal, including any other types of renewals, are excluded. Incentive reflects maximum payout to partner. Agents with a master partner agreement should refer to your master program agreement for more details. Credits that exceed $25,000 require additional approval. Customer termination of service(s) prior to the start of the renewal term may result in a chargeback of any partner upfront offer incentives and renewal credits. See the flyer here for additional details.

Disputes: Partner must provide notice of dispute within ninety (90) days of payment or waives its right to dispute the payment. Windstream Enterprise reserves the right to reclaim any upfront payment if qualifying criteria are not met or if termination of services occurs for any reason at any time. Partner must provide notice of any missing SPIFF payments in writing ninety (90) days after the promotional period ends or waives the right to request payment. Upfront payments may be reclaimed if orders or services are not installed within one-hundred eighty (180) days of signature.

For Windstream Enterprise sold deals, upfront payment(s) will not be released until after the customer is assigned a Windstream Enterprise account number.

*“Net New Customer Sales” means sales to a customer who is not receiving services and has not received any services in the prior six (6) months from Windstream Enterprise (new logo). For clarity, this definition does not include upsells or renewals (within the six-month period above) to existing or former Windstream Enterprise customers.