Windstream Enterprise Current Spiff Terms and Conditions


Upfront offer valid from January 1, 2021 to March 31, 2021 on Net New Customer Sales* or sales to existing Windstream customers at new service location(s) only, made under the terms and conditions of this Strategic SPIFF (“Eligible Sales”). To qualify, Eligible Sales must be customer signed and submitted on or before Close of Business (COB) on March 31, 2021 and must be on a 36-month term or longer. Special priced/ ICB deals and deals over $25,000 MRC will require prior SPIFF eligibility approval. The SPIFF payout for deals larger than $50,000 MRC will be split into two payments: 50% upfront and 50% paid on last site install. Only eligible product and product component MRC qualify for the SPIFF.

SD-WAN, OfficeSuite UC, Mitel UC, Avaya UC, DDoS and Fixed Wireless are defined as “Strategic Product(s)” and the associated SPIFF defined as “Strategic SPIFF”.

12X OfficeSuite SPIFF (with addition of SD-WAN and Managed Network Security): 10X SPIFF applies only to the OfficeSuite UC MRCs from Eligible Sales. Eligible Sales of OfficeSuite that contain SD-WAN will qualify for an additional 1X SPIFF on Strategic Product(s) MRC. Eligible Sales of OfficeSuite that contain Managed Network Security (MNS) will qualify for an additional 1X SPIFF on Strategic Product(s) MRC.

OfficeSuite UC: Eligible Sales of OfficeSuite UC must be sold with four (4) seats or more at or above minimum per seat price as published on Q1 2021 Bigger and Better SPIFF flyer. Deals priced below the OfficeSuite UC minimum pricing will be subject to review and rejection by Windstream. On-site phone install charges that are reduced by 50% or 100% will reduce the SPIFF by 50 pts or 100 pts (respectively).

4X Strategic SPIFF (with sale of two or more strategic products): Paid out per calendar month. 3X SPIFF applies to the MRCs associated with Strategic Products, except this SPIFF does not apply to OfficeSuite UC or Avaya IP Office Subscription on Eligible Sales that contain at least one (1) strategic solution. Eligible Sales that contain two (2) or more strategic products will qualify for an additional 1X SPIFF on Strategic Product MRC.

7X Avaya IP Office Subscription SPIFF (with addition of SD-WAN): 6X SPIFF applies only to the Avaya IP Office Subscription MRCs from Eligible Sales. Eligible Sales of Avaya IP Office Subscription that contain SD-WAN will qualify for an additional 1X SPIFF on Strategic Product(s) MRC.

The following products and charges are exempt from any SPIFF payment: All underlying transport products (except as specified under Strategic Products), ASF or other taxes/surcharges/fees, CPE NRC, NRC’s and other Third-Party/Tertiary Services.

SPIFF can be used in conjunction with the Customer Free Month Loyalty offer.

Satisfaction Guarantee: Customer must purchase OfficeSuite UC and SD-WAN to qualify for this Satisfaction Guarantee offer. Subject to applicable terms and conditions. Three-(3) year service term required. Customer is responsible for payment of all services prior to cancellation. This offer does not apply to any other services provided by Windstream Enterprise or applicable access charges. Applicable access charges, taxes, fees and surcharges are excluded from this guarantee. Rate lock guarantee applies only to the initial service term and any renewal term; out of term services are excluded. Upfront SPIFF incentives are subject to clawback with customer cancellation within Satisfaction Guarantee window.

Disputes: Partner must provide notice of dispute within ninety (90) days of payment or waives its right to dispute the payment. Windstream Enterprise reserves the right to reclaim any upfront payment if qualifying criteria are not met or if termination of services occurs for any reason at any time. Partner must provide notice of any missing SPIFF payments in writing ninety (90) days after the promotional period ends or waives its right to request payment. Upfront payments may be reclaimed if orders or services are not installed within one-hundred eighty (180) days of signature.

For Windstream Enterprise sold deals, upfront payment(s) will not be released until after the customer is assigned a Windstream Enterprise account number.

* “Net New Customer Sales” shall mean sales to a customer who is not receiving services and has not received any services in the prior six (6) months from Windstream (new logo). For clarity, this definition does not include upsells or renewals to existing or former (within the 6-month period above)) Windstream customers.