Windstream Enterprise Current Spiff Terms and Conditions


Upfront offer valid from July 1, 2020 to September 30, 2020 on net new sales or sales to new service location(s) only (“Eligible Sales”). To qualify, Eligible Sales must be customer signed and submitted on or before COB on September 30, 2020 and must be on a 36-month term or longer. Special priced/ ICB deals and deals over $25,000 MRC will require prior SPIFF eligibility approval. The SPIFF payout for deals larger than $50,000 MRC will be split into two payments: 50% upfront and 50% paid on last site install. Only eligible product and product component MRC qualify for the SPIFF.

SD-WAN, OfficeSuite UC, Mitel UC, Avaya UC, DDoS and Fixed Wireless are defined as “strategic products” and the associated SPIFF defined as “strategic SPIFF”.

10X OfficeSuite SPIFF: For deals with 30-day free trial, 100% of SPIFF paid per calendar month following term agreement associated with continuation of services after 30-day free trial. If services are cancelled during trial period and customer does not enter into standard agreement once the trial period ends, no SPIFF will be paid on those services. Standard new logo that excludes 30-day free trial will be paid 100% up front per calendar month. Applies only to the OfficeSuite UC MRCs from Eligible Sales.

3X Strategic SPIFF: Paid out per calendar month. Applies to the MRCs associated with strategic products except OfficeSuite UC on Eligible Sales that contain at least one strategic solution.

Strategic Product Bundle Bonus: Paid out per calendar month. Eligible Sales that contain two or more strategic products will qualify for an additional 1X SPIFF on strategic product MRC.

OfficeSuite UC:OfficeSuite UC must be sold with four seats or more at or above minimum per seat price. Deals priced below the OfficeSuite UC Pricing Matrix (contact your Channel Manager or Windstream Enterprise Channel Marketing for pricing) will be subject to review. On-site phone install charges that are reduced by 50% or 100% will reduce the SPIFF by 50 pts or 100 pts.

The following products and charges are exempt from any SPIFF payment: All underlying transport products (except as specified under strategic products), ASF or other taxes/surcharges/fees, CPE NRC, NRC’s and other Third-Party/Tertiary Services.

SPIFF can be used in conjunction with the Customer Free Month Loyalty offer.

Disputes: Partner must provide notice of dispute within 90 days of payment. Windstream Enterprise reserves the right to reclaim any upfront payment if qualifying criteria are not met or if termination of services occurs for any reason at any time. Partner must provide notice of any missing SPIFF payments in writing 90 days after the promotional period ends. Upfront payments may be reclaimed if orders or services are not installed within 180 days of signature.

For Windstream Enterprise sold deals, upfront payment(s) will not be released until after the customer is assigned a Windstream Enterprise account number.