You deserve a better customer experience
“Windstream Enterprise has been an excellent partner for many, many years. They always seem to understand what we want, and they help us achieve it.”
Enable digital transformation and get the support you deserve
As a single source of high-performance networking, award-winning connectivity, collaboration and security solutions, and professional and managed services, we offer expert advice, training and proactive support to help you succeed with complex solutions.
Customer Success team
Your satisfaction is the measure of our success
From the day you sign a qualifying contract, a dedicated Customer Success Manager (CSM) becomes the owner and champion of your experience. Your CSM’s goal is to proactively help you effectively leverage Windstream Enterprise services and support by:
- Helping your team optimize how they use their Windstream Enterprise solutions—including the intelligence available in the WE Connect portal—to get the most value from your investment
- Working as your representative internally to provide customizations and meet your needs in real time
- Bringing the right experts and teams on board at the right time to make sure your goals are best served
- Ensuring that your needs are anticipated and met proactively wherever possible
Service Delivery team
Let your team focus on higher-value tasks while we implement your solution
During onboarding, and whenever you add new services or solutions, our Service Delivery team is responsible for your entire implementation, including:
- Site configurationWorking as your representative internally to provide customizations and meet your needs in real time
- Equipment installation and rollouts—including wiring and customer premises equipment (CPE)
- Decommissioning of services you no longer require
Customer Care and Service Assurance teams
Once your services are live, we’ll provide expert day-to-day support
Your Customer Service Manager (CSM) is paired with an Elite Care Rep, who understands your solution set and can quickly resolve any challenges. If your contract doesn’t include a CSM, you’ll be served by our capable Customer Care team. Our team is there to:
- Answer any status or billing questions
- Ensure any service or product issues are resolved swiftly
- Connect you with your Account Manager to discuss new services or upgrades to your existing solutions as needed
Your satisfaction is our measure of success
“To help our customers realize their business ambitions, Windstream Enterprise has evolved into a customer-first company. We’ve set the ambitious goal of achieving a net promoter score (NPS) of 50 or better. To stay focused, we measure our performance quarterly rather than annually. We are working to deliver unrivaled experience, including truly frictionless customer service.”
You told us what you wanted from a telecom provider. We heard you.
For a better understanding of what’s important to you, Windstream Enterprise surveyed 50 customers and collected 1,300 verbatims from them, along with 460 pages of comments from customer-facing Windstream Enterprise employees. Based on those results, here’s what customers value most—and how we deliver on their expectations.
Get an unrivaled customer experience. We guarantee it.
When it comes to moving your business to the cloud, the decision to work with a managed service provider or do it yourself can significantly affect the speed, cost and success of the transition. Without the right expertise involved, you can run into major cost overruns and network downtime.
With Windstream Enterprise, you’ll work with a dedicated team to assess, plan and design a solution that meets your business objectives. What’s more, you’ll get free professional services when you buy one of our strategic solutions. And you’ll have the WE Connect portal to gain insights on your network performance to help you continuously refine and improve your services, along with account information, service ticket information and real-time chat to connect with the right expertise, right away.
When it comes to moving your business to the cloud, the decision to work with a managed service provider or do it yourself can significantly affect the speed, cost and success of the transition. Without the right expertise involved, you can run into major cost overruns and network downtime.
With Windstream Enterprise, you’ll work with a dedicated team to assess, plan and design a solution that meets your business objectives. What’s more, you’ll get free professional services when you buy one of our strategic solutions. And you’ll have the WE Connect portal to gain insights on your network performance to help you continuously refine and improve your services, along with account information, service ticket information and real-time chat to connect with the right expertise, right away.
When it comes to moving your business to the cloud, the decision to work with a managed service provider or do it yourself can significantly affect the speed, cost and success of the transition. Without the right expertise involved, you can run into major cost overruns and network downtime.
With Windstream Enterprise, you’ll work with a dedicated team to assess, plan and design a solution that meets your business objectives. What’s more, you’ll get free professional services when you buy one of our strategic solutions. And you’ll have the WE Connect portal to gain insights on your network performance to help you continuously refine and improve your services, along with account information, service ticket information and real-time chat to connect with the right expertise, right away.
When it comes to moving your business to the cloud, the decision to work with a managed service provider or do it yourself can significantly affect the speed, cost and success of the transition. Without the right expertise involved, you can run into major cost overruns and network downtime.
With Windstream Enterprise, you’ll work with a dedicated team to assess, plan and design a solution that meets your business objectives. What’s more, you’ll get free professional services when you buy one of our strategic solutions. And you’ll have the WE Connect portal to gain insights on your network performance to help you continuously refine and improve your services, along with account information, service ticket information and real-time chat to connect with the right expertise, right away.
You should expect more from your provider
Experience the difference with Windstream Enterprise. And get the right choice of services backed by a team of professionals who are there for you every step of the way.
“Windstream Enterprise has been an ideal partner. They are always available whenever I need them and are highly responsive to our needs.”
James Wang, Systems Administrator, Norman International