Billing System Changes

In an effort to better serve customers, Windstream is consolidating billing systems. The new and improved invoice format will begin with your November invoice.

  • New Account Number – Your account number(s) will be updated and reflected on your November bill. Please make note of your new account number(s) for your billing records. If you use the myLink customer portal in late October, you may notice your account number has changed in the portal in preparation for your November bill.
  • New Billing Cycle – Some customers may notice that the invoice is issued on a different date. Customers previously bill on the 5th, will now be invoiced on the 1st. Customers previously bill on the 11th, will now be invoiced on the 8th. Customers previously bill on the 17th, will now be invoiced on the 16th. Customers previously bill on the 23rd, will now be invoiced on the 22nd. The first invoice affected is November
  • New Remittance Address – Payments should be made to EarthLink Business 1058, P.O. Box 2252, Birmingham, AL 35246-1058. To set up a bank draft or a wired payment, contact treasury@corp.earthlink.com.
  • Auto Payments – Customers can continue to manage their recurring credit card information online via the myLink customer portal. For customers with auto pay options in place (credit cards or bank draft), the withdrawal from accounts will shift from 7 days after invoice to 13 days prior to the due date.
  • Balances – Your outstanding balance will be transferred to your new account number as a part of this transition. Customers using the myLink customer portal may see their balances transferred late October or early November.
  • Non-Recurring Charge – As a reminder, Windstream has standardized bill charges for requests related to moves, additions and change activity on your account. Some charges can be avoided using the self-serve options in myLink to manage your account https://myLink.earthlink.com.
  • Late Fee Assessment – A late fee on payments not made by invoice due dates will continue to be assessed at the same rate. A 30-day grace period will apply during this transition.

If you have any questions, please contact to Customer Care at 1-855-352-2731, option 2. Thank you for your time and attention. Our goal is to make this transition a smooth and pleasant experience. If you wish to get reacquainted with the myLink customer portal or establish a user account, please see the instructions below. If at any time you have questions, please do not hesitate to contact Customer Care at 1-855-352-2731, option 2.

The myLink Customer Portal

Managing your business couldn’t be easier with the new ‘myLink’ customizable dashboard

myLink Deshboard

The myLink Customer Portal offers you…

  • A Single Pane of Glass – see all data, voice and IT service tools in one place
  • Customizable Dashboards – pull forward and organize the data and indicators you use most
  • Location Managers – manage your business right down to your specific sites
  • Unified Single Screen – see all invoices, tickets and orders on one screen
  • Responsive Design – see your screen display change as it responds to the device you are using – perfect for laptop and tablet users
  • Role Based Viewing – get site of what you need for performance based roles – perfect for executives, finance, network or IT managers
  • Service Management Tools – visual status and alerts of network health, managed routers, security services, billing and ticketing

Let’s get started…

To register for the myLink customer portal, please take the following two steps:

  • Copy and paste this url into your web browser https://myLink.earthlink.com/
  • At the welcome screen, you can begin by clicking on the 3rd button to ‘set up security questions’ or you can take a tour and/or bookmark myLink before proceeding

Questions? Contact Customer Care at 1-855-352-2731option 2