In an effort to better serve customers, Windstream is consolidating billing system platforms.
Once your account has been migrated to the new billing platform, you will notice a change to your invoice format. In addition to the new layout, you may see a new Windstream Enterprise logo, a new remittance address, account number and payment due date, among other changes. Please note the following:
Impacts to Fees, Surcharges and Taxes:
Additional Important Service Related Changes:
Q&A:
Q: Will there be any changes to my bill? A: Yes. You will now be billed out of a new system effective once the migration is complete. Beginning with your Windstream Enterprise invoice, you will notice changes on your bill including but not limited to account numbers, payment due date and payment remit to address. Additionally, the format and layout of the invoice will appear differently. Click here for a simple guide to help you interpret your new bill. Q: Will I need to set up a new W9? A: If you currently have an EarthLink W9 on file and have not already requested a Windstream W9, you can download one by clicking here. For questions related to a new W9, please email us at Windstream.Win_W9_Request@windstream.com. Q: If I am currently sending Electronic Funds Transfer (EFT) payments monthly will I need to change the bank account I’m remitting to? A: Yes. Once you have received your updated invoice, you will need to submit your payments to a new bank account. Click here to download the new EFT banking information. For any questions regarding EFT payments, please email wci.cash.applications@windstream.com and include your Windstream Enterprise account number. Q: Is there a fee associated with receiving a paper invoice? A: Yes. The Paper Invoice Fee charge is determined by the count/number of actual sheets or printed pages included in the invoice that goes beyond what is included in the standard ‘Invoice Summary’ option. The fee associated with your printed invoice will display as Paper Invoice Fee under Monthly Charges on your invoice and will be billed on your next month’s invoice. See the chart below. Number of Sheets* New Rate Summary 0nly $0.00 1 to 4 $8.00 5 to 19 $13.50 20 to 49 $19.50 50 to 99 $28.50 100 to 249 $35.50 250 to 499 $45.00 500 to 999 $85.00 1000 to 2999 $125.00 3000 + $250.00 *The count is per sheet (front and back) not per page. Q: What types of payments are accepted through online bill pay? A: Payments can be made online with a debit or credit card or through your banking account. However, a convenience fee will be assessed on credit and debit card transactions. A fee discount is offered on cash payments (ACH or check). To avoid the convenience fee, login to your online account and update payment information to your bank account or contact us at 855.352.2731. Q: Is there a late payment charge? A: Yes, any balance unpaid by the invoice due date is subject to a late payment charge. Please refer to your Windstream invoice for your new payment due date. Q: Are there any additional charges that may be assessed to a late payment? A: In addition to the late payment charge, an additional Late Payment Collection Fee Charge of $12.00 will be applied to the accounts of business subscribers with any unpaid balance when the previous month’s bill has not been paid in full prior to the next billing date for customers in the following states: AL, CA, DC, FL, GA, IL, IN, MA, MI, MO, MS, NJ, NY, PA, TN, TX and VA Q: Is there a return check fee? A: The fee for a returned check will not change. You will still be charged $25.00 for any returned checks.
Q: Will there be any changes to my bill? A: Yes. You will now be billed out of a new system effective once the migration is complete. Beginning with your Windstream Enterprise invoice, you will notice changes on your bill including but not limited to account numbers, payment due date and payment remit to address. Additionally, the format and layout of the invoice will appear differently. Click here for a simple guide to help you interpret your new bill.
Q: Will I need to set up a new W9? A: If you currently have an EarthLink W9 on file and have not already requested a Windstream W9, you can download one by clicking here. For questions related to a new W9, please email us at Windstream.Win_W9_Request@windstream.com.
Q: If I am currently sending Electronic Funds Transfer (EFT) payments monthly will I need to change the bank account I’m remitting to? A: Yes. Once you have received your updated invoice, you will need to submit your payments to a new bank account. Click here to download the new EFT banking information. For any questions regarding EFT payments, please email wci.cash.applications@windstream.com and include your Windstream Enterprise account number.
Q: Is there a fee associated with receiving a paper invoice? A: Yes. The Paper Invoice Fee charge is determined by the count/number of actual sheets or printed pages included in the invoice that goes beyond what is included in the standard ‘Invoice Summary’ option. The fee associated with your printed invoice will display as Paper Invoice Fee under Monthly Charges on your invoice and will be billed on your next month’s invoice. See the chart below.
*The count is per sheet (front and back) not per page.
Q: What types of payments are accepted through online bill pay? A: Payments can be made online with a debit or credit card or through your banking account. However, a convenience fee will be assessed on credit and debit card transactions. A fee discount is offered on cash payments (ACH or check). To avoid the convenience fee, login to your online account and update payment information to your bank account or contact us at 855.352.2731.
Q: Is there a late payment charge? A: Yes, any balance unpaid by the invoice due date is subject to a late payment charge. Please refer to your Windstream invoice for your new payment due date.
Q: Are there any additional charges that may be assessed to a late payment? A: In addition to the late payment charge, an additional Late Payment Collection Fee Charge of $12.00 will be applied to the accounts of business subscribers with any unpaid balance when the previous month’s bill has not been paid in full prior to the next billing date for customers in the following states:
Q: Is there a return check fee? A: The fee for a returned check will not change. You will still be charged $25.00 for any returned checks.
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