In an effort to better serve customers, Windstream is consolidating billing systems. The new and improved invoice format will begin with your December invoice.
Important Changes:
Q: If the remittance address is changing, do I need to request a new W9? No. Windstream’s Tax ID number is not changing.
Q: Will I need to make any changes for my automatic payments? A: Automatic payments will continue to process. No changes are necessary.
Impacts to Fees, Surcharges and Taxes:
Additional Changes:
Q&A:
Q: Can I exempt myself from receiving a paper invoice and the associated Paper Invoice Fee? A: Yes. Customers have the option of updating their current invoicing to a Summary Invoice at no cost, or eliminate the paper invoice entirely. To make changes related to your paper invoice, please contact Customer Care at 800.600.5050.
Q: Where can I find my payment history and invoicing information? A: Payment and invoice history will still be available within Windstream Online.
Q: What are the Paper Invoice Fee charges? A: Please see the table below.
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