In an effort to better serve customers, Windstream is consolidating billing systems. The new and improved invoice format will begin with your December invoice.
Q: If the remittance address is changing, do I need to request a new W9?
No. Windstream’s Tax ID number is not changing.
Q: Will I need to make any changes for my automatic payments?
A: Automatic payments will continue to process. No changes are necessary.
Impacts to Fees, Surcharges and Taxes:
Q: Can I exempt myself from receiving a paper invoice and the associated Paper Invoice Fee?
A: Yes. Customers have the option of updating their current invoicing to a Summary Invoice at no cost, or eliminate the paper invoice entirely. To make changes related to your paper invoice, please contact Customer Care at 800.600.5050.
Q: Where can I find my payment history and invoicing information?
A: Payment and invoice history will still be available within Windstream Online.
Q: What are the Paper Invoice Fee charges?
A: Please see the table below.