In an effort to continuously enhance the user experience of both our customers and partners, Windstream Enterprise is migrating existing customers in MyOfficeSuite to our award-winning WE Connect portal.
Partners who previously managed these customers in the MyOfficeSuite Agent portal will need to register for our WE Connect Partners portal going forward.
WE Connect Partners portal information
Customer accounts tagged to a Partner will be migrated beginning September 22, 2020.
As a reminder, you will see and manage these customers in the WE Connect Partners portal post migration. We have begun proactively sending invites to our Partners for access to the portal. If you have not yet received your invite, be sure to request it today.
Prior to the migration, Partners are encouraged to attend one of two training sessions for WE Connect Partners:
Session 1: Monday, Sept. 14 @ 10 AM CT
Register in advance here.
Session 2: Thursday, Sept. 17 @ 10 AM CT
How to support your customers
All MyOfficeSuite users will receive a reminder email to register for WE Connect, the new and enhanced customer portal and will have access to both portals for 30 days after migration. Customers can find their “access expiration” date by checking the countdown clock in MyOfficeSuite.
More information can also be found in Community regarding the migration process and what changes to expect.
In the meantime, we have put together a quick checklist that your customer Admins can follow to facilitate the transition:
In addition, users on the account should do the following:
We hope these simple steps help keep you and your customers on track during the migration process.
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