Windstream customer onboarding for long term success

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Customer Experience is in our DNA.

Your total satisfaction is our top priority. That’s why we’ve designed a customer onboarding process that ensures you understand the steps and contacts along the way, and that we gather all the necessary information from the start to provide you with a superior customer experience from your initial order through installation, activation, and ongoing support.

Ordering

Review your project scope, pricing, walk through the end-to-end installation process, set expectations for timing, provide contacts, secure required documentation, and gain access to Windstream Online, the customer portal where you will be able to track orders, initiate service actions and receive notifications.

Meet Your Team

A team dedicated to work with you every step of the way

Understand the Process

What to expect through the sales and activation process

Installation

Review any required co-location or premise preparation requirements.

Review

Your Windstream Enterprise Order Management team (Project Manager / Project Coordinator) will review the identified installation requirements.

Preparation

Windstream Enterprise Field Operations and Account team work with you and your technical resources to coordinate and perform all required on-premises actions.

Activation

Review expectations, understand your bill and the billing process.

Your Solutions

What to expect during activation

Your Bill

Understand the process

Support

24/7 access to help with any issues you encounter.

Care Support

Who and how to contact

Technical Support

How and when to contact

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Care Support

Our Enterprise Care Team is available to answer your billing questions and support other “day to day” account maintenance, at 1-800-600-5050, options 2 and 3, M-F 8am-8pm EST

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Technical Support

Enterprise Repair Team at 1-800-600-5050, option 1. This team is always available, 7x 24 daily.