PAYMENT OPTIONS

Auto Payments

To set up Auto Payments, go to your customer portal, WE Connect.

  • From the top menu, click on Billing > Billing Settings.
  • Select your account by clicking on the pencil next to your account; then select Set Auto Payment.
  • You will be redirected to the Auto Payment page for your selected account. Take the following steps to establish or change auto payments:
    • To automatically draft payments equal to the invoice amount due, keep the No Limit default option on in the Draft Limit area. To set a recurring predetermined monthly draft amount, use the Other Amount option; it is important to note that if the amount entered is less than your invoice balance, you may be at risk of late charges.
    • Click on the Add Payment Option to establish or change your method of payment details. As a reminder, the use of credit/debit cards are subject to a convenience fee.
    • Read the Terms and Conditions and check the box to acknowledge.
    • Finalize by clicking on Set Auto Payment.

Your payments will automatically be drafted on the due date of your invoice.

Once auto payments are established, you will have the ability to change, suspend or stop payments at any time. Note, if the payment is close to the due date, establishing auto payments will begin on the next bill cycle and you may want to initiate a one-time manual payment, using the directions below in the One Time Payments area.

One-Time Payments

To make a manual One-Time Payment, go to your customer portal, WE Connect.

  • From the top menu*, click on Billing > View & Pay Bill. If there is more than one billing account, select the applicable account.
  • Use the Pay Now button to enter your payment method and make a payment. If the Pay Now option is not visible, there is no balance due or there is a credit on your account.

*View & Pay Bill is also accessible from the dashboard Billing Details widget.

On the Pay Bill page, take the following steps to establish a manual one-time payment:

  1. Enter in a payment amount.
  2. Select Electronic Check or Debit/Credit Card. Any previously established payment methods can be seen here. As a reminder, the use of credit/debit cards are subject to a convenience fee.
  3. Enter your payment details.
  4. To save your payment information in WE Connect, click Save for future use.
  5. Read the Terms and Conditions and check the box to acknowledge agreement.
  6. To initiate payment now, click the Submit Payment button; to pay at a later date, use the Scheduled Payment button.

Electronic Funds Transfer (EFT)

To make payment through your AP Department or Bank via EFT, use the following information.

If your remit to address on your invoice is PO Box 9001013, use the following EFT details

Remittance Information
Windstream
PO Box 9001013
Louisville, KY 40290-1013
wci.electronic.payments@windstream.com

Banking Information

JP Morgan Chase
1 Chase Manhattan Plaza
New York, NY 10081-0001

ACH ABA/Transit Routing: 122100024
Bank Account#: 528288595
Swift Address: CHASUS33
Wire ABA: 021000021
Make Payment To: Windstream
Type of Account: Checking

Authorized Vendor Representative

Payment Assurance
866.535.3023 
wci.electronic.payments@windstream.com

If your remit to address on your invoice is PO Box 9001908, use the following EFT details

Remittance Information
Windstream
PO Box 9001908
Louisville, KY 40290-1908
wci.electronic.payments@windstream.com

Banking Information

JP Morgan Chase
1 Chase Manhattan Plaza
New York, NY 10081-0001

ACH ABA/Transit Routing: 122100024
Bank Account#: 754406643
Swift Address: CHASUS33
Wire ABA: 021000021
Make Payment To: Windstream
Type of Account: Checking

Authorized Vendor Representative

Payment Assurance
866.535.3023
wci.electronic.payments@windstream.com