UC & Voice

Unified Communications as a Service (UCaaS)

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Get seamless, cloud-based communications and collaboration for the new digital workplace.

Give your virtual teams total collaboration in the cloud

For savvy IT and business leaders, present-day communications are already in the cloud. With the rise of 100% remote workforces, virtual teams need to be totally integrated, so they can connect and collaborate with all the tools necessary to do their jobs. Unified Communications as a Service (UCaaS) delivers on that vision with resilient, cloud-based solutions that can be deployed more quickly—and for less—than an on-premises solution.

How UCaaS works

UCaaS is a unified communications solution delivered as a service by Windstream Enterprise. It integrates all key enterprise communication types, including audio, video conferencing, messaging and collaborative web functionality. By integrating these separate tools, UCaaS enhances organizational workflow, operational efficiency and productivity. When combined with Contact Center as a Service (CCaaS), it also enables a powerful customer service solution. Because UCaaS is delivered as a cloud-based service, no on-premises hardware or in-house IT expertise is required.

Unite teams with seamless communications, tools and workflow

No matter where they are or what device they’re using, your people can stay productive with a single platform for voice, video conferencing, messaging and more.

Enable your employees to respond to customers anytime, anywhere

Integrated voice, web chat, email, fax and reporting capabilities enable contact centers of any size to deliver a positive customer experience.

Protect your business with built-in, always-on security

Backed by a hardened architecture and secure data centers, UCaaS from WE delivers 99.999%- always-on reliability—along with the latest security patches to keep your security up to date.

Pay only for what you need

Eliminate expensive upfront CAPEX costs and IT expertise, forecast accurately with predictable monthly pricing and get the services you need exactly where and when you need them.

Unite teams with seamless communications, tools and workflow

No matter where they are or what device they’re using, your people can stay productive with a single platform for voice, video conferencing, messaging and more.

Enable your employees to respond to customers anytime, anywhere

Integrated voice, web chat, email, fax and reporting capabilities enable contact centers of any size to deliver a positive customer experience.

Protect your business with built-in, always-on security

Backed by a hardened architecture and secure data centers, UCaaS from WE delivers 99.999%- always-on reliability—along with the latest security patches to keep your security up to date.

Pay only for what you need

Eliminate expensive upfront CAPEX costs and IT expertise, forecast accurately with predictable monthly pricing and get the services you need exactly where and when you need them.

Awards and
milestones for UCaaS

Gartner

2020 Magic Quadrant for Unified Communications as a Service, Worldwide report

Mitel

Service Provider of the Year Award for Continued UCaaS Leadership

IHS Markit

North American UCaaS Scorecard
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UCaaS (Brochure)

Improve productivity and collaboration by enabling employees to connect anywhere, using any device.
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UCaaS IP Office (Fact Sheet)

UCaaS IP Office™, powered by Avaya, features cloud-based tools that enable users to create value and deliver meaningful results by delighting customers and engaging colleagues.
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Establishing a Superior CX with CCaaS – Utility Company (Case Study)

As one of the largest retail providers of electric, natural gas and home services in North America—with its parent company based in Europe—They came to Windstream Enterprise for an advanced contact center solution.
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Welcome to the UCaaS Era (White Paper)

Following the rapid shift to remote working after the spread of the COVID-19 pandemic, many enterprises have been forced to find ways to enable workplace collaboration for their employees, as well as deliver responsive (yet touchless) customer care.
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Resource/Article

XCaaS 8 Reasons to Migrate (Fact Sheet)

Replace your legacy Avaya and Nortel platforms with the cloud-based unified communications and contact center services to empower your workforce, improve collaboration and enhance CX.
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Community Dental Partners (Case Study)

Community Dental Partners offers dental practitioners the resources and technology needed to enhance their skills and businesses. But when legacy technology began holding them back, the team turned to Windstream Enterprise for more than a standard checkup.
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IP Office (Whitepaper)

Today’s communications systems are designed with capabilities businesses can use to attract more customers, expand operations, streamline routine customer transactions and much more. This whitepaper looks at four key ways any growing business can benefit from IP‑based communications solutions
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Choose your UCaaS platform

Select from 4 types of UCaaS to align with your size and business needs.

  • OfficeSuite UC®

    For small to enterprise-size businesses with up to 20,000 users. With 300,000 users nationwide and a Gartner mention, the simplicity, features and affordability of OfficeSuite UC from Windstream Enterprise have earned the loyalty and trust of businesses and users alike.

  • UCaaS IP Office™

    For small to mid-size businesses with up to 3,000 users. Outdated, on-premises communications systems cannot provide the flexibility your business needs to grow. Upgrade to UCaaS IP Office for affordable, powerful and scalable business communications that enable you to stay ahead of your competition.

  • UCaaS powered by Mitel

    For mid-size businesses with 250 to 5,000 users. Leverage our long-standing relationship with Mitel, a Gartner-recognized industry leader in unified communications and contact center services.

  • UCaaS powered by Avaya

    For large enterprises with 500 to 10,000+ users. Leverage our long-standing relationship with Avaya, a Gartner-recognized industry leader in unified communications and contact center services.

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