UC & Voice

Unified Communications as a Service (UCaaS)

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Get seamless, cloud-based communications and collaboration for the new digital workplace.

Give your virtual teams total collaboration in the cloud

For savvy IT and business leaders, present-day communications are already in the cloud. With the rise of 100% remote workforces, virtual teams need to be totally integrated, so they can connect and collaborate with all the tools necessary to do their jobs. Unified Communications as a Service (UCaaS) delivers on that vision with resilient, cloud-based solutions that can be deployed more quickly—and for less—than an on-premises solution.

How UCaaS works

UCaaS is a unified communications solution delivered as a service by Windstream Enterprise. It integrates all key enterprise communication types, including audio, video conferencing, messaging and collaborative web functionality. By integrating these separate tools, UCaaS enhances organizational workflow, operational efficiency and productivity. When combined with Contact Center as a Service (CCaaS), it also enables a powerful customer service solution. Because UCaaS is delivered as a cloud-based service, no on-premises hardware or in-house IT expertise is required.

SD-WAN Infographic

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Unite teams with seamless communications, tools and workflow

No matter where they are or what device they’re using, your people can stay productive with a single platform for voice, video conferencing, messaging and more.

Enable your employees to respond to customers anytime, anywhere

Integrated voice, web chat, email, fax and reporting capabilities enable contact centers of any size to deliver a positive customer experience.

Protect your business with built-in, always-on security

Backed by a hardened architecture and secure data centers, UCaaS from WE delivers 99.999%- always-on reliability—along with the latest security patches to keep your security up to date.

Pay only for what you need

Eliminate expensive upfront CAPEX costs and IT expertise, forecast accurately with predictable monthly pricing and get the services you need exactly where and when you need them.

Unite teams with seamless communications, tools and workflow

No matter where they are or what device they’re using, your people can stay productive with a single platform for voice, video conferencing, messaging and more.

Enable your employees to respond to customers anytime, anywhere

Integrated voice, web chat, email, fax and reporting capabilities enable contact centers of any size to deliver a positive customer experience.

Protect your business with built-in, always-on security

Backed by a hardened architecture and secure data centers, UCaaS from WE delivers 99.999%- always-on reliability—along with the latest security patches to keep your security up to date.

Pay only for what you need

Eliminate expensive upfront CAPEX costs and IT expertise, forecast accurately with predictable monthly pricing and get the services you need exactly where and when you need them.

Industry recognition

Gartner®

2021 Magic Quadrant™ for Unified Communications as a Service, Worldwide report
BROCHURE

Why unified communications?

Improve productivity and collaboration by enabling employees to connect anywhere, using any device.
VIDEO

Windstream Enterprise UCaaS, powered by Avaya

UCaaS, powered by Avaya, is an enterprise-level solution with the feature set and scalability to handle any size business and vertical.
CASE STUDY

Establishing a Superior CX with CCaaS – Utility Company

As one of the largest retail providers of electric, natural gas and home services in North America—with its parent company based in Europe—They came to Windstream Enterprise for an advanced contact center solution.
WHITEPAPER

Welcome to the UCaaS Era

Following the rapid shift to remote working after the spread of the COVID-19 pandemic, many enterprises have been forced to find ways to enable workplace collaboration for their employees, as well as deliver responsive (yet touchless) customer care.
CASE STUDY

Community Dental Partners

Community Dental Partners offers dental practitioners the resources and technology needed to enhance their skills and businesses. But when legacy technology began holding them back, the team turned to Windstream Enterprise for more than a standard checkup.

Choose your UCaaS platform

Select a UCaaS solution that aligns with your size and business needs.

  • OfficeSuite UC®

    For small to enterprise-size businesses with up to 20,000 users. Over the past three years, Gartner has recognized the simplicity, features and affordability of OfficeSuite UC from Windstream Enterprise—earning the loyalty and trust of businesses and users alike.

  • UCaaS powered by Avaya

    For large enterprises with 500 to 40,000 users. Leverage our long-standing relationship with Avaya, a Gartner-recognized industry leader in unified communications and contact center services.

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